OCM Analyst

CGI•Arlington, VA

1d•Onsite

About The Position

As a member of the CGI Federal's Management Consulting practice, you will be part of a team delivering OCM services to clients and rapidly growing our OCM practice across CGI. You will join one of our many teams and work in a highly collaborative, fast-paced environment to provide expertise in designing, developing and executing solutions to enhance the quality of IT products and services for our clients. At CGI, you can explore your full potential – not confined by borders or pre-defined paths. You are empowered to tackle problems in your own unique way, which is not only valued and respected, but encouraged. Working with various clients in the US Federal space, we support missions that foster national security, foreign relations and resilient democratic societies. Since 1976, CGI has partnered with the U.S. federal government to support a wide variety of organizations and unique missions. CGI provides a unique culture that gives you the freedom to innovate, to make decisions, and chart your own career!

Requirements

A Secret clearance is required to begin working onsite with our client, and a Secret clearance must be maintained throughout the project duration.
US citizenship is required.
Bachelor's degree and 3-7 years of professional experience, with 3-6 years demonstrated experience in: OCM approaches, tools, and techniques, communications; organizing training on both change and technical aspects; evaluation and reporting of progress; working with partners at all levels
Excellent communication skills, both verbally and in writing
Skilled content creator capable of developing captivating content and bring creative ideas to change management projects and deliverables
Experience in analyzing and reporting metrics on OCM or communication events
Ability to both support external client and internal CGI Federal initiatives
Familiar with supporting an OCM practice to drive growth

Nice To Haves

Additional experience in organizational assessment, design, and development; performance management; business process improvement; federal human capital; and/or customer experience management
2+ Years of experience with Application Lifecycle Management tools (e.g. Jira, Confluence, TFS, Trello, Rally etc.) for issues tracking, Traceability Matrix, automated workflow, Risk Management, Metrics and Reports, etc.
2+ years of experience with MS PowerPoint, MS Word, MS Excel, Service Now, SharePoint.
Experience working with various self-service business intelligence and data visualization tools such as Google Analytics, Tableau, Power BI, Business Objects, etc.
Understanding of basic technical processes such as version and source control, software testing, application security etc.
Professional change management certification such as Prosci or ACMP

Responsibilities

Support the development and delivery of OCM projects
Support the expansion of CGI's Management Consulting Organizational and CM Practice
Develop communication materials for various channels, and assist in developing video-based communications including scene design and script writing
Work with both internal and external partners to define messaging, collect feedback, and refine messaging to promote the importance of OCM
Collaborate with training development to identify and rollout curriculum, course content, course sequences, and organizational sequence
Collaborate with Graphics Designers to build powerful, noticeable, and positive messaging
Collaborate with Instructional Systems Designers, Application Developers, and/or Systems Engineers to improve end-user features
Participate in formal and informal forums (e.g., program reviews, status updates, reporting, and interviews)
Coordinate communications events with clients and internal OCM teams
Communicate with partners and end users directly, and through In-Process Reviews (IPR), the Project Knowledge Management (KM) Portal, and other channels
Assist in maintaining the OCM project Organizational Plan