Ocean Product Manager
About The Position
C.H. Robinson is seeking an Ocean Product Manager to lead quality execution, oversight, and strategic direction for import and export global forwarding operations. In this role you will coach, plan, lead, and direct ocean product operations while driving performance, consistency, and operational excellence across the team. You will play a key role in developing talent, strengthening customer relationships, and ensuring teams are equipped to deliver in a demanding, fast-paced global forwarding environment. This is an opportunity for a highly organized, relationship-focused leader to make a meaningful impact across ocean operations and business execution. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
Requirements
- High School Diploma or GED
- Minimum 5 years of ocean product experience
- Minimum 5 years of direct people management experience
- Strong industry operational excellence experience
- Ability to travel up to 10% (domestically and internationally)
- Fluent level of English (oral and written communication)
Nice To Haves
- Bachelor’s degree from an accredited college or university
- Demonstrated collaboration, influence, relationship building, and negotiation skills
- Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
- Financial management experience and ability to understand and communicate financial metrics
- Experience consulting with multiple stakeholders across varying organizational levels, both internally and externally
- Strong organizational and problem solving/critical thinking skills, and ability to lead others through executing a plan
- Values a diverse and inclusive work environment
Responsibilities
- Lead, coach, and develop ocean operations teams through training, feedback, and performance reviews
- Foster accountability, professionalism, consistency, and a customer-focused team culture
- Oversee service delivery, SLA adherence, process execution, and accurate invoicing
- Partner with leadership, sales, clients, global teams, and vendors to resolve issues and improve service
- Lead pricing, process, and service negotiations that support customer needs and business growth
- Monitor performance, financial metrics, forecasts, and scorecards to drive efficiency and cost control
- Resolve complex customer, carrier, port, CFS, forwarder, and broker challenges
- Support new business onboarding through proper setup, SOPs, and operational readiness
- Share industry, trade, market, regulatory, and process updates with teams and customers
- Drive continuous improvement to enhance efficiency, service quality, and customer relationships
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
