General Manager - The Ocean Room

Kiawah Resort•Kiawah Island, SC

9h•Onsite

About The Position

The Restaurant Manager at The Ocean Room plays a pivotal role in maintaining the restaurant's Forbes Travel Guide Five-Star service and operations. Reporting directly to the Restaurant General Manager, the Restaurant Manager oversees daily operations, ensures exceptional guest experiences, manages staff, and upholds the restaurant’s reputation for excellence. The Restaurant Manager collaborates with department leaders to optimize performance, ensure compliance with health and safety regulations, and drive financial success.

Requirements

Minimum of 3 years of restaurant management experience, with at least 2 years in fine dining operations.
Comprehensive knowledge of restaurant operations, including fine dining service standards and beverage knowledge.
Proficiency in restaurant management software and financial reporting.
Excellent communication and conflict resolution skills.
Commitment to fostering a guest-focused, team-oriented environment.

Nice To Haves

Bachelor’s degree in hospitality management, business, or a related field preferred.
Minimum of 2 years in a leadership role within Forbes rated hotels or resorts preferred.
Proven track record of improving operational efficiency and guest satisfaction.
Strong leadership and interpersonal skills.
Exceptional organizational and multitasking abilities.

Responsibilities

Oversee daily restaurant operations to ensure efficiency and adherence to Forbes Five Star standards.
Address guest inquiries, complaints, and feedback to ensure satisfaction.
Ensure all areas of the restaurant are clean, organized, and prepared for service.
Recruit, train, schedule, and manage staff to maintain high performance and morale.
Conduct performance reviews, provide feedback, and address personnel issues.
Foster a positive and professional work environment.
Assist in budgeting, forecasting, and monitoring financial performance.
Track inventory, control costs, and minimize waste.
Monitor labor costs and optimize staff scheduling.
Ensure compliance with local, state, and federal regulations, including health and safety standards.
Maintain and enforce policies and standards for food safety, alcohol service, and workplace conduct.
Ensure guest satisfaction by delivering consistent, exceptional service.
Manage reservations and seating to optimize flow and service quality.
Address VIP and special event needs.