Ocean Import Lead Agent

Expeditors•Hazelwood, MO

About The Position

This role supports the Ocean Import manager/supervisor in the smooth running of the department. It requires knowledge of the ocean import product in the market through a focus on Operations, Finances, Sales, People, Systems, and Culture, all in adherence to company policy and procedures.

Requirements

Proven record of effective Managerial /leadership skills and attitude.
Computer skills (Microsoft Word, Excel, Power Point).
Strong organizational skills.
Strong written and verbal communication skills.
Good problem-solving skills.
Exceptional Customer Service.
Effective Interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Flexible; Willing to work overtime as required.

Responsibilities

Monitor compliance at all times to regulations, including internal policies and procedures (Operational Process Standards - OPS) and external government regulations or customer policies/requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers' standard operating procedures are followed as per the DLSOP.
Provide timely responses to emails (within 24 hours) and voicemails (within 1 hour).
Ensure system reports are utilized effectively for operations supervision, including COB no CDR Report, Missing RLS/CLR Report, LOG no FRL Report, BNF no INV/IBB Report, Consol Not Settled, EDE Report, and Accounting Reports (A/P Reserve/Disputes/Bad Debt/AJAX/CLH/BNP/Draft Payable).
Review workflow tasks daily to confirm completion.
Support the Manager/Supervisor in building and maintaining strong relationships with vendors: steamship lines, trucking companies, CFS warehouse, rail terminals.
Learn the business handled, including container count and monthly/yearly revenue budget.
Support after-hours operations if needed.
Meet weekly or more if required with the department manager.
Proactively work to maintain accounts payment within 30 days.
Attend account discrepancy meetings.
Ensure company credit procedures are followed and utilized effectively (credit extensions, branch credit request, CASH account procedures, FRL process, DAP policy).
Quote and file ocean rates timely and compliantly.
Support the manager and/or the sales department where needed, taking an active role in the transition of new business/updates to existing business, including rate schedule updates, SOP creation and maintenance, account review with operations staff, introductory meetings with customers, and proactive establishment of tactical account management.
Meet weekly with the manager to further develop leadership skills.
Identify, develop, and mentor your No. 2 and 3 with the manager.
Support the manager where needed.
Ensure employees meet company standards of 52 hours training per year.
Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
Participate in monthly One-On-Ones and yearly reviews per employee.
Contribute to effective weekly department meetings with the team.
Meet monthly to review alignment with the Manager for department goals and direction.
Review department goals and business plan periodically with the team to ensure buy-in and accountability.
Ensure the department is using all system tools to their greatest advantage.
Be open to implementing new system changes and enhancements into the department.
Be involved and suggest system/process improvements.
Set the tone of the environment within the department.
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.