Ocean Import Lead Agent

Expeditors•Hazelwood, MO

23h•Onsite

About The Position

To support the Ocean Import manager/supervisor in the smooth running of the department within the branch, which includes knowledge of the ocean import product in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.

Requirements

Proven record of effective Managerial /leadership skills and attitude.
Computer skills (Microsoft Word, Excel, Power Point)
Strong organizational skills
Strong written and verbal communication skills
Good problem solving skills
Exceptional Customer Service
Effective Interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Flexible; Willing to work overtime as required

Nice To Haves

Knowledge of the ocean import product in the market place

Responsibilities

Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP
Provide timely responses to emails in both personal and atl-oceantov (within 24 hours) and voicemails (within 1 hour).
Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations: COB no CDR Report - (Daily), Missing RLS/CLR Report - (Daily), LOG, no FRL Report - (Daily), BNF no INV/IBB Report - (Daily), Consol Not Settled - (Daily), EDE Report - (Daily), Accounting Reports (Daily) - A/P Reserve/Disputes/Bad Debt/AJAX/CLH/BNP/Draft Payable
Review Workflow tasks middle of the afternoon to confirm completion
Support the Manager/Supervisor as required and applicable in the following areas: Build and maintain strong relationships with vendors: steamship lines, trucking companies, CFS warehouse, rail terminals.
Start learning the business that we handle (i.e. container count, monthly/yearly revenue budget).
Support after hours operations, if needed, by utilizing email on phone and laptop access.
Proactively work to maintain accounts payment within 30 days.
Attend account discrepancy meetings
Ensure company credit procedures are followed and utilized effectively (credit extensions, branch credit request, CASH account procedures, FRL process, DAP policy)
Quote and file ocean rates timely and compliantly
Take an active role in the transition of new business/ updates to existing business including rate schedule updates, SOP creating and maintenance, account review with operations staff, introductory meetings with customers, and proactive establishment of tactical account management by having service provider included into the transaction process.
Identify with manager, develop, and mentor your No. 2 and 3.
Support the manager?where needed
Ensure employees meet company standards of 52 hours training per year.
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Participate in monthly One-On-Ones and yearly reviews per employee.
Contribute to the effective weekly department meetings with team.
Meet monthly to review alignment with Manager for department goals and direction.
Review department goals and business plan periodically with team to ensure buy-in and accountability
Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc import database, and other system generated reports to manage by exception)
Be open to implementing new system changes and enhancements into your department.
Be involved and suggest system/process improvements.
Set the tone of this environment within your department.
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.