Occupational Health Coordinator II.

Abbott • Kansas City, KS

1d • Onsite

About The Position

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.

Requirements

• High School diploma
• 1–3 years of customer service experience
• Strong verbal and written communication skills

Nice To Haves

• A four-year degree from an accredited college or university is preferred.
• Call center experience is strongly preferred.
• General knowledge of Occupational Health Services.

Responsibilities

• Respond to testing-related inquiries via phone and email
• Track, monitor, and follow up on received source documents and processing timelines
• Identify and interpret appropriate steps to resolve customer needs
• Coordinate the sending and receipt of source documents
• Resolve questions, inconsistencies, or missing information in documentation
• Enter data after each action taken and apply the appropriate system codes
• Make necessary corrections to ensure accurate information and issue resolution
• Request required documentation from vendors, clinics, or clients to complete the testing process
• Develop relationships and communicate with assigned clinics to obtain required results
• Communicate cross-functionally with other business units to share clinic performance and drive results
• Analyze data and compile clinic performance results to share with business leaders, business units, and clinics
• Perform other duties as assigned

Benefits

• FREE coverage in our HIP PPO medical plan (upon completion of a short wellness assessment)
• Excellent retirement savings plan with a high employer contribution
• Tuition reimbursement
• Freedom 2 Save student debt program
• FreeU education benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED