Occupational Health Coordinator II.

Abbott • Kansas City, MO

3d • $18 - $37 • Onsite

About The Position

Our Kansas City, MO, location has an opportunity for an Occupational Health Coordinator II. Occupational Health Coordinators are responsible for coordinating and completing appointment requests and managing related communication with clients and clinics. Their role includes following up on events based on reports or email inquiries, working closely with clinics to schedule and complete services, and addressing client inquiries or escalations as needed. Client interaction occurs through inbound and outbound phone calls and email.

Requirements

• High School diploma
• 1–3 years of customer service experience
• Strong verbal and written communication skills

Nice To Haves

• A four-year degree from an accredited college or university is preferred.
• Call center experience is strongly preferred.
• General knowledge of Occupational Health Services.

Responsibilities

• Respond to testing-related inquiries via phone and email
• Track, monitor, and follow up on received source documents and processing timelines
• Identify and interpret appropriate steps to resolve customer needs
• Coordinate the sending and receipt of source documents
• Resolve questions, inconsistencies, or missing information in documentation
• Enter data after each action taken and apply the appropriate system codes
• Make necessary corrections to ensure accurate information and issue resolution
• Request required documentation from vendors, clinics, or clients to complete the testing process
• Develop relationships and communicate with assigned clinics to obtain required results
• Communicate cross-functionally with other business units to share clinic performance and drive results
• Analyze data and compile clinic performance results to share with business leaders, business units, and clinics
• Perform other duties as assigned

Benefits

• FREE coverage in our HIP PPO medical plan (upon completion of a wellness assessment)
• Excellent retirement savings plan with a high employer contribution
• Tuition reimbursement
• Freedom 2 Save student debt program
• FreeU education benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED