Occupancy Specialist - Latitude Apartments

Avanath•Everett, WA

5d•Onsite

About The Position

This role is responsible for determining applicant and resident eligibility for affordable housing programs and assisting with the completion of all income certifications. This includes conducting family briefings, performing income calculations, verifying documentation, and ensuring compliance with program requirements. Additional responsibilities include maintaining waiting lists, ensuring resident files are complete and audit-ready, and supporting occupancy goals through effective leasing and resident engagement. The ideal candidate demonstrates a high degree of professionalism, attention to detail, and a strong commitment to delivering a positive experience for residents, applicants, and team members. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership. An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges.

Requirements

1–3 years of affordable housing, leasing, or property management experience
Knowledge of LIHTC, HUD, Section 8, or similar programs
Experience with income and asset verification
Strong attention to detail and organization
Excellent communication skills

Nice To Haves

COS, TCS, or HCCP certification
Experience with Yardi or similar platforms

Responsibilities

Determine applicant and resident eligibility for affordable housing programs.
Assist with the completion of all income certifications.
Conduct family briefings.
Perform income calculations.
Verify documentation.
Ensure compliance with program requirements.
Maintain waiting lists.
Ensure resident files are complete and audit-ready.
Support occupancy goals through effective leasing and resident engagement.
Coordinate leasing activities including inquiries, applications, screenings, and move-ins.
Manage waitlists in compliance with program guidelines and Fair Housing regulations.
Partner with onsite teams to ensure unit readiness and timely turnovers.
Track and report leasing activity and occupancy trends.
Process all initial, annual, and interim certifications in accordance with LIHTC, HUD, and program requirements.
Verify income, assets, and eligibility using third-party documentation.
Maintain complete, accurate, and audit-ready resident files.
Track recertification deadlines and ensure timely completion.
Support audits and resolve compliance findings.
Serve as the primary point of contact for applicants and residents regarding eligibility and program requirements.
Communicate regulatory information in a clear and professional manner.
Support renewals and ongoing resident needs.
Deliver strong customer service and build positive relationships.
Maintain organized resident files (electronic and/or physical).
Ensure proper documentation of all certifications and verifications.
Utilize systems such as Yardi, OneSite, or RealPage.
Provide administrative support as needed.
Ensure adherence to Fair Housing and affordable housing regulations.
Stay current on LIHTC, HUD, and compliance updates.
Participate in training, audits, and reviews.