Occupancy Specialist

Detroit Housing Commission•Detroit, MI

3d•Onsite

About The Position

The purpose of this position is to provide direct support to the Real Estate Management Department by ensuring that the admissions and eligibility process is administered and managed in accordance with DHC's Admissions and Continued Occupancy Policy (ACOP), the Housing and Urban Development (HUD) guidelines, and the OMB A 133-Audit guidelines. The Specialist will be directly and indirectly responsible for all aspects related to waiting list functionality in DHC's Yardi database. The Specialist, will conduct eligibility and leasing for the AMPs as required. Likewise, the Specialist will develop and maintain site specific marketing strategies that are designed to ensure high occupancy rates.

Requirements

More than five (5) years of progressively responsible work experience in subsidized rental property management, including three (3) years with a public housing agency, is required.
Thorough knowledge of Interviewing and negotiating skills and techniques.
Knowledge of Low-Income Public Housing programs' regulations, guidelines, procedures, and requirements including HUD regulations and guidelines relating to program eligibility and participation, income determination, rent reasonableness, payment standards, etc.; State and Local building and occupancy laws or regulations; and DHC's ACOP and related policies and procedures.
Knowledge of organization’s structure, policies and procedures
Knowledge of standard office procedures, filing, and standard office equipment, including computer, fax, copier, telephone system
Knowledge of the principles and practices of automated information systems, and data processing
Knowledge of the operation of commission and HUD computer system and software.
Knowledge of basic office practices, procedures, and equipment
Knowledge of principles and practices of urban development and housing management
Knowledge of principles and practices of community programs and organizations
Knowledge of the agencies that provide assistance and services to residents, including eligibility requirements
Knowledge of principles and practices of community programs and organizations
Knowledge of report preparation techniques
Knowledge of organizational structure, workflow, and institutional procedures
Knowledge of strategic planning and organizational development techniques
Act independently
Analyze situations
Attend to details
Effectively Communicate
Concentrate
Empathize
Identify problems
Initiate
Manage pressure
Motivate
Multi-task
Organize
Problem solve
Think creatively
Mitigate Conflict
Analyze and report data to understand effectively make decisions
Analyze situations, review available actions, and determine the best course of action
Anticipate potential issues to develop preventative actions
Attend to detailed work accurately and efficiently
Calculate, compute, summate and/or tabulate data and information, and present effectively
Communicate effectively orally or in writing with relevant stakeholders, internal and external, from a variety of backgrounds
Communicate technical ideas clearly and effectively
Earn the confidence and cooperation of peers
Exercise judgment, decisiveness and creativity in situations involving evaluation of information against verifiable criteria
Exercise sound judgment in analyzing situations and identifying potential problems within scope of responsibility
Initiate and manage work projects
Manage multiple priorities and demands within established requirements
Operate standard office equipment
Plan, organize, complete or assign work and special projects in order to meet organizational goals
Provide high level, quality customer service both internally and externally
Read and understand department specific documentation, and policies and procedures
Research issues using a variety of sources to obtain data and information
Use sound judgment when implementing decisions
Actively listen to fully understand circumstances
Assess training needs and determine method for obtaining training
Communicate ideas, thoughts, knowledge and information to foster clarity and engage others
Implement decisions in accordance with established requirements
Interact effectively in a complex, dynamic environment

Nice To Haves

Fluency in a second language (e.g. Spanish, Vietnamese) is desirable but not required.

Responsibilities

Establish controls to ensure that the waiting lists are updated at least monthly to facilitate tenant selections for public housing units.
Implement controls to ensure that complete and accurate records are maintained to leave a clear audit trail demonstrating the proper selection of future applicants for public housing units from the waiting lists.
Establish controls to ensure that the tenant files contain all required eligibility and suitability information including evidence that all tenant-provided information is properly verified.
Implement controls to ensure that criminal background checks are maintained separately from the tenant files so that only authorized persons have access to the records and the records are destroyed once an admission decision has been made.
Implement controls to ensure that an EIV income report is generated within 120 days of each family's admission into the low-rent housing program to confirm the accuracy of the income reported.
Ensure that all move-in certifications are accurately recorded in Yardi and timely submitted to PIC. If errors are noted, you are responsible for correcting and re-submitting them to PIC.
In conjunction with management, ensure that the site is prepared for visits and audits by investors and regulators, and when necessary be in attendance for the site visits and audits.
Perform related duties and responsibilities as required.
Participate in the preparation and submission of the Public Housing Agency Plan
All other duties as assigned