Occupancy Planning Lead

JLL•Los Angeles, CA

2d•Onsite

About The Position

This player-coach position combines strategic leadership with hands-on occupancy planning delivery. You will lead a team of Occupancy Planners while personally managing an assigned portfolio. The role demands excellence in client relationship management, strategic vision, and proven leadership experience in Occupancy Planning. You will ensure clients receive JLL's premier Occupancy Planning & Management solutions, products, and tools that align with industry best practices.

Requirements

An inspirational leader with exceptional communication, active listening, and presentation skills to persuasively promote ideas.
Must operate with a sense of urgency and be decisive.
A structured approach to problem-solving with a natural inclination for planning strategy and tactics.
Must be strategic, with a strong bias towards transformation, execution, and driving sustainable change.
Knows how to effectively structure, staff, and manage projects and teams to ensure clarity, timely execution, and successful outcomes.
Ability to influence others toward a common vision and work collaboratively as a team player.
Possesses unwavering ethical standards, a collaborative nature, and a drive for excellence.
Must be resourceful, resilient, flexible, and adaptable in ambiguous situations.
Excellent written, verbal, and visual communication skills to engage with all levels of leadership.
Strong ability to convey planning strategy in written format incorporating supportive data and floor plans into concise presentations to client and lines of business.
Proficient in CAFM systems
Proficient in Microsoft Excel (pivot tables, V-Lookups, cell calculations, formulas, etc.)
Ability to work in all Microsoft Office suite software
Ability to conduct and actively participate in video conferencing meetings effectively
Candidates must be authorized to work in the United States without sponsorship.
Local and domestic travel is required to facilitate regular in-office attendance, site visits, and client contact.

Nice To Haves

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Responsibilities

Lead, mentor, and develop a team of Occupancy Planners and Senior Occupancy Planners
Train team members on planning methodologies, tools, and client engagement best practices
Provide oversight of team-level occupancy planning and management operations
Structure, staff, and manage projects and teams to ensure clarity, timely execution, and successful outcomes
Educate team and local contacts/vendors on planning and space policies/standards, procedures and protocols
Serve as a trusted advisor to clients, the Account Director, and internal teams
Lead the account-level delivery of comprehensive Occupancy Planning and Management services
Contribute valuable industry insights and thought leadership to enhance client outcomes
Foster critical relationships between various individuals, organizations, and JLL businesses to ensure coordination and collaboration
Facilitate and/or resolve issues identified in portfolio planning meetings
Within your assigned region/portfolio, provide direct delivery of occupancy planning services
Analyze current supply and capacity metrics and forecast inventory fluctuations for a rolling three-year timeframe
Analyze the client's portfolio and identify opportunities to optimize space for all organizations within the existing portfolio and new acquisitions
Develop site-specific planning strategies with Senior Leadership and Portfolio Strategy
Focus on portfolio planning and management, space optimization, and supporting clients through migration initiatives, from individual relocations to group moves
Employ meticulous attention to detail with numerical data and develop creative spatial solutions
Collect preliminary program requirements for each Org/Team (by building, if necessary)
Develop migration plans and sequencing of group-level moves/relocations
Develop stacking diagrams by market, by building, and by floor reflective of current state and future state based on three-year demand forecast
Maintain and secure business units' agreement to migration and stacking plans
Inform scopes, phasing, schedules, and budgets for project implementation based on stacking plans/strategy
Ensure planning is aligned with corporate guidelines, and that all scenarios support short + long-term growth and business requirements
Recommend and apply space policies/standards, procedures and protocols
Develop, maintain, and report space allocation plans and issue space allocation reports
Review Site Audit Data (including seat assignments, occupancy, vacancy, labs & equipment) and partner with local Space Planner for validation needs/timing
Implement/Support the Mobility Program, including analysis of badge data and utilization studies to inform planning recommendations
Create accurate and credible planning reports to support Corporate Real Estate decision-making, including space, demand, and utilization tracking
Assist in issuing the Quarterly Report including: headcount projections, supply and capacity information, status of major initiatives (real estate action plan) for the portfolio; monthly space allocation data, group block plans
Review, prepare, and update project status reports that compare actual versus projected seat demand
Consolidate data and floor plans into PowerPoint presentations for clients
Support development of long-range strategy documents, incorporating occupancy strategy at a building and org level into overall planning narrative
Produce migration and stack plans by market, site, floor level
Produce allocation floor plans (actual and proposed)
Measure, monitor, and report cost saving and value-added contributions
Maintain communication channels with Group-level leaders, Portfolio Strategist(s), Space Planners and CAD-SDM Team, Project Management/Facility Management/Space Planners
Collaborate with: Portfolio Strategy, Transactions, Project & Move Management, and Facility Management teams
Attend kick-off meetings for new real estate acquisitions, major renovation projects, and project moves
Understand complex ideas and communicate them effectively to others on the account and client-side
Use critical thinking skills to tell a story through data, using tools like Microsoft Excel (pivot tables, v-lookups) and understanding of floorplans