Occupancy Manager

Related•Oakland, CA

1d•Onsite

About The Position

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing. We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards. This position supports affordable housing communities serving low-income households, seniors, families, and other eligible residents throughout the Northern California Bay Area. Communities may include LIHTC, MOHCD, HOME, Section 8 and other local subsidy programs, with a focus on maintaining compliance, resident service, and strong occupancy performance.

Requirements

Minimum 3–5 years of hands-on affordable housing occupancy experience, including leasing, annual and interim recertifications, and compliance oversight.
Demonstrated knowledge of LIHTC, MOHCD, HOME, and other applicable local affordable housing and subsidy programs, including income calculations, eligibility determinations, and resident-file documentation.
Proven supervisory or property-management experience in an affordable housing setting.
Must hold a current Certified Occupancy Specialist (COS) or Tax Credit Specialist (TCS) certification.
Proficiency with Microsoft Office required.
High School Diploma or equivalent required.
You are committed to exceeding expectations by providing exceptional service.
You bring determination each day, embrace constructive feedback, and strive to improve.
You believe in teamwork—that we are better together.
You are trustworthy and reliable, and do the right thing.
You welcome everyone and value diverse perspectives.

Nice To Haves

Experience managing affordable housing lease-ups, processing applications, coordinating lottery or applicant-selection processes, and overseeing income certifications strongly preferred.
Experience with Yardi Elevate, RentCafe, Yardi Voyager, Yardi 7S, OneSite, or comparable affordable-housing property-management and online-leasing platforms preferred.
Bilingual Spanish or Cantonese/Mandarin is a plus.
Bachelor’s Degree in Business or Public Administration preferred.

Responsibilities

Lead day-to-day occupancy operations for new affordable housing communities throughout the Northern California Bay Area.
Oversee the initial lease up of these new affordable housing communities including the first year recertifications including managing all workflows, lease renewals, move-ins, transfers, vacancy processing, and resident-file compliance.
Manage and support occupancy, initial certifications, leasing, and administrative staff; assign work, monitor productivity, and provide coaching and training.
Maintain tracking systems for initial certifications, lease renewals, applicant activity, vacancies, move-ins, and outstanding documentation.
Review household income, assets, deductions, and eligibility documentation to ensure accurate income certifications and compliance with LIHTC, MOHCD, HOME, and other applicable local subsidy-program requirements.
Coordinate the preparation, distribution, collection, and review of lease renewal and 1st year recertification documents.
Manage applicant and resident communication, including preliminary notices, missing-information requests, appointment scheduling, and timely resolution of inquiries.
Partner with Community Managers, compliance staff, developers, investors, agencies, and central-office teams to resolve file discrepancies, approval issues, and occupancy challenges promptly.
Maintain accurate, organized electronic and paper files that are audit-ready and support successful internal and external compliance reviews including management of all waiting lists.
Support leasing and office operations as needed, including applicant intake, lottery processes, unit tours, move-in coordination, resident reception, and professional handling of resident concerns.
Monitor occupancy, pipeline, and vacancy status; support timely unit turnover and move-ins to meet lease-up and stabilized-occupancy goals.