OCC Support Supervisor

Kalitta Air, LLC • Ypsilanti Charter Township, MI

6d • Onsite

About The Position

The OCC Support Supervisor oversees the daily activities and performance of Operations Assistants under the direction of the OCC Support Manager. The role ensures the accuracy and quality of Operations Assistants’ work, provides guidance and coaching, supports training and process improvements, and helps maintain compliance with procedures and company standards.

The supervisor oversees Operations Assistants’ quality of work and the implementation of updates and training as directed by the OCC Support Manager. The role may also provide desk coverage as staffing levels require and carry out additional duties assigned by the OCC Support Manager and Leadership.

Requirements

• Some college and/or technical school is strongly desirable.
• Must have good working knowledge of Kalitta Air cargo operations.
• Attention to detail and multitasking skills are required.
• Must be able to work well with others in a supervisory capacity.
• Ability to read, write, and understand spoken and written English.
• Ability to write routine reports and correspondence.
• Ability to give verbal and written directions to assigned staff.

Nice To Haves

• Recent experience as an Operations Assistant is strongly desirable.
• Previous leadership experience is desirable but not required.

Responsibilities

• Ensure the quality, accuracy, and timeliness of information distributed by Operations Assistants, including email correspondence and operational messages.
• Provide direction and support to Operations Assistants as needed.
• Monitor team performance and maintain performance records and related documentation.
• Provide Operations Assistant desk coverage as staffing levels require.
• Develop and implement ongoing improvements to Operations Assistant training programs.
• Facilitate implementation of new projects, SOP updates, process improvements, and other departmental initiatives.
• Promote compliance with company policies and established procedures.
• Assist with additional duties assigned by the OCC Support Manager and Leadership.
• Oversee Operations Assistants’ quality of work and the implementation of updates and training at the OCC Support Manager’s direction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed