OCC Duty Manager

Canadian North•Ottawa, ON

About The Position

The OCC Duty Manager is responsible for the planning and execution of the daily flight schedule, ensuring customer expectations and commitments are met. Reporting to: Chief Duty Manager. Non-Bargaining.

Requirements

High School diploma or equivalent related work experience
Two (2) years of previous experience
A customer focused mind-set
Comprehensive knowledge of all company aircraft operating practices and limitations
Comprehensive knowledge of all operations
Solid problem solving and decision-making skills
Must demonstrate proficiency in Microsoft 365 applications, including Word, Excel, Outlook, and Teams
Must possess strong negotiation skills
Must possess clear communication skills, both written and verbal
Must possess a high level of energy with superior organizational & interpersonal skills
Must be capable of working independently and as part of a team
Adept at managing multiple priorities and deadlines
Must have proven customer service skills and the ability to work with minimum supervision
Must be available to work shift work including overnights, weekends and holidays
Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

Nice To Haves

Previous administrative experience or related considered an asset
Bilingualism considered an asset
Experience with SABRE and AIMS preferred
Ability to communicate in Inuktut a definite asset

Responsibilities

Decision making, contingency planning, as well as developing, coordinating and communicating recovery plans in the event of irregular operations;
Tracking and reporting all operational irregularities affecting on time performance and/or those which negatively impact our customers, and/or have a negative financial effect on Company operations;
Initiating emergency response procedures, in accordance with the Corporate Emergency Response Plan;
Determining, communicating, and implementing the best Company plan or solution in keeping with safety objectives, customer service responsibilities, and profitability, while managing short range scope of the company's flight schedule;
Assisting Charter Sales, MCC and other operational departments in various tasks;
Managing the cancellation or consolidation of any scheduled flights; authorizing delays, and notifying the appropriate departments of any changes to scheduled operations;
Providing managers with available options in the event of irregular operations;
Monitoring “Key Performance Indicators”;
Ensuring that accidents, incidents or hazards are reported appropriately and within a timely manner;
Assisting with safety investigations;
Other duties as assigned by the Director, OCC; and
Other duties as assigned.

Benefits

3 weeks of vacation upon hire
Extended health, dental, and life insurance (after 1 month)
Short- & long-term disability coverage (after 1 month)
Retirement savings plan (after 6 months)
Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
Cargo shipping privileges (per company policy)
Opportunities for advancement within a trusted Canadian airline
Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
Career Growth – Build your aviation career with the trusted airline of the Arctic