O500 Source Document Analyst - Cigna Healthcare - Remote

The Cigna Group • Remote,

1d • $23 - $35 • Remote

About The Position

The O500 Source Document Analyst supports end-to-end client implementations by reviewing and analyzing source documents used for accurate account installations and client benefit delivery. The role identifies discrepancies that could affect implementation timelines, benefit summaries, or system accuracy, and helps maintain source documents and support audits. It also involves coordinating with implementation, benefit summary, and quality review partners, as well as participating in team meetings and training huddles.

Requirements

• High school diploma or GED.
• At least 2 years of experience working with matrix partner relationships and effectively resolving issues.
• Proficiency with Microsoft Office products, including Excel, Outlook, and Word.
• Ability to independently manage divergent priorities and client expectations to reach mutually acceptable solutions.

Nice To Haves

• At least 1 year of experience with Cigna administrative capabilities, including benefits, eligibility, ID cards, or customer service.
• At least 2 years of experience with multiple software and system-based applications, including databases and spreadsheets.
• Project management experience.

Responsibilities

• Review prior-year source documents in multiple systems, including ePro, CIT, Benefit Sculpting Tool (BST), and Vista.
• Review non-routine or complex issues that could affect client delivery of benefit summaries or create system discrepancies for the Implementation team.
• Create discrepancy reports identifying issues that could delay implementation of healthcare services for clients’ employees.
• Understand benefit standards across Cigna benefit platforms for dental, vision, and medical benefit summaries and SBCs.
• Ensure source documents are maintained through the document storage process.
• Run comparisons of source documents using Cigna’s Quic Tool process.
• Map client SBCs in Facets to MyCigna.com using Cigna’s internal process.
• Attend biweekly team meetings and training huddles to assist with implementation and preparation for client interface sessions.
• Support end-to-end audits to identify source document discrepancies.
• Produce work fallout reports and coordinate maintenance activity or updates with Benefit Summary Analysts and Quality Reviews as needed.

Benefits

• Medical, vision, and dental benefits starting on the first day of employment.
• Well-being and behavioral health programs.
• 401(k).
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.
• Leaves of absence.
• Eligibility to participate in an annual bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED