O500 Source Document Analyst - Cigna Healthcare - Remote

Cigna Healthcare • Tennessee Work at Home, TN

1d • $23 - $35 • Remote

About The Position

The O500 Source Document Analyst supports end-to-end client implementation by reviewing and analyzing source documents used for accurate account installations and client benefit summaries. The role identifies discrepancies and complex issues that may affect implementation timelines, benefit delivery, or system accuracy, and works with implementation and quality teams to resolve them.

The analyst works with Cigna benefit platforms and systems to compare, maintain, and map source documents, including client SBCs. The position also supports audits, prepares reports, and participates in team meetings and training huddles to assist with implementation preparation and client interface sessions. This role is remote. For employees working at home occasionally or permanently, internet service must be cable broadband or fiber optic with speeds of at least 10 Mbps download and 5 Mbps upload.

Requirements

• High school diploma or GED required.
• At least 2 years of experience working with matrix partner relationships and effectively resolving issues required.
• Proficiency with Microsoft Office products, including Excel, Outlook, and Word, required.
• Ability to independently manage divergent priorities and client expectations to reach mutually acceptable solutions required.

Nice To Haves

• At least 1 year of experience with Cigna administrative capabilities, including benefits, eligibility, ID cards, or customer service.
• At least 2 years of experience working with multiple software and system-based applications, including databases and spreadsheets.
• Project management experience.

Responsibilities

• Review prior-year source documents in ePro, CIT, Benefit Sculpting Tool (BST), and Vista.
• Review non-routine or complex issues that could affect client benefit summaries or create system discrepancies for the Implementation team.
• Create discrepancy reports identifying issues that could delay implementation of healthcare services for a client's employees.
• Understand benefit standards across Cigna benefit platforms for dental, vision, and medical benefit summaries and SBCs.
• Maintain source documents through the document storage process.
• Run source-document comparisons using Cigna’s Quic Tool process.
• Map client SBCs in Facets to MyCigna.com using Cigna’s internal process.
• Attend biweekly team meetings and training huddles to assist with implementation and preparation for client interface sessions.
• Support end-to-end audits to identify source-document discrepancies.
• Produce work fallout reports and coordinate maintenance activity and updates with the Benefit Summary Analyst and Quality Reviews.

Benefits

• Medical, vision, and dental benefits starting on day one of employment.
• Well-being and behavioral health programs.
• 401(k).
• Company-paid life insurance.
• Tuition reimbursement.
• At least 18 days of paid time off per year.
• Paid holidays.
• Leaves of absence.
• Eligibility to participate in an annual bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED