NYC Sustainability Help Center Associate
About The Position
The NYC Sustainability Help Center Associate works with a dedicated team at the CUNY Building Performance Lab to provide technical assistance and customer service to building owners and property managers. In partnership with the New York City Department of Buildings, the Help Center supports the real estate community in complying with NYC energy and sustainability laws, requesting utility data, improving data quality, and using ENERGY STAR® Portfolio Manager®. The role also supports Help Center and CUNY Building Performance Lab communications, including newsletters, social media, website content, and marketing and educational materials. This is a full-time position with immediate availability, based at The City College of New York.
Requirements
- At least two years of full-time professional experience in customer service, program operations, or sustainability consulting.
- Demonstrated knowledge of NYC energy and water benchmarking laws and building sustainability policies.
- Bachelor's degree in Sustainability/Environmental Studies, Public Policy, Urban Planning, Environmental Engineering, Business Management, or a related field.
- Proficiency with EPA ENERGY STAR® Portfolio Manager® and standard productivity suites such as Google Workspace or Microsoft 365.
Nice To Haves
- Prior experience in project management, client relations, data analysis, or marketing.
Responsibilities
- Respond promptly and professionally to building owner inquiries by phone and email.
- Provide targeted referrals, technical guidance, and best practices in utility data collection to support local law compliance.
- Coordinate with utilities, including Con Edison, National Grid, and NYC DEP, to streamline access to whole-building energy consumption data.
- Analyze compliance data to identify submission errors and determine corresponding resolutions.
- Help maintain, test, and update internal data collection, tracking, and reporting tools.
- Support marketing and community outreach, develop training materials, and deliver training sessions related to NYC energy laws.
- Maintain program documentation, records, and FAQs for building owners seeking compliance.
- Assist in hiring and supervising student interns.
- Draft newsletter publications, manage social media messaging, maintain website content, and prepare marketing and educational materials.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
