NYC Fan Space Community Manager
About The Position
The NYC Fan Space Community Manager works alongside New York’s Operational Supervisor to generate traffic through new and exclusive events, oversee the local fan space team, and work directly with the Local Operations Supervisor to accomplish quarterly goals and uphold brand standards. The role is based at 427 Broadway, 1st Floor, New York, NY 10013 (hello82 NYC), with work hours between 10:30 AM and 7:30 PM local time. Weekend work is expected. The position leads daily fan space operations, develops events, manages and coaches employees, tracks inventory and sales, and builds relationships within the local K-pop community. Applicants should have retail and management experience, strong communication and spreadsheet skills, an interest in K-pop, and experience with a POS system. Korean proficiency is preferred but not required.
Requirements
- High school diploma or equivalent; higher education is preferred.
- Must be local to New York or able to travel reliably.
- Proficiency in Excel and/or Google Sheets.
- Genuine interest in K-pop music and content.
- 2–3 years of managerial experience in a fast-paced retail environment.
- 2–3 years of retail experience.
- Excellent communication skills and the ability to think quickly and creatively, using data and intuition to make decisions.
- Proven ability to lead a team of 8 or more and work closely with project managers to create a welcoming and engaging environment for K-pop fans nationwide.
- Experience with Shopify or a similar POS system.
Nice To Haves
- Higher education.
- Proficiency in Korean; preferred but not required.
Responsibilities
- Lead daily Fan Space operations to drive customer volume, loyalty, and retention.
- Develop new and exclusive event ideas to generate traffic into the local space.
- Lead, manage, and coach a team of 10 or more employees.
- Work directly with Senior Management to accomplish quarterly goals and uphold brand standards.
- Track and merchandise inventory using a variety of data and organizational methods.
- Track and report daily sales and activity within the space.
- Communicate efficiently with Senior Management and Partner Location Management to meet dynamic deadlines.
- Stay up to date with local K-pop happenings to enhance New York’s K-pop community.
- Build and nurture relationships while maintaining positive rapport with the local K-pop community.
Benefits
- Medical, dental, and vision plans.
- 401(k) plan with employer match.
- Mental health and wellness support.
- Employee Assistance Program (EAP).
- Employee discount on hello82 products.
- Flexible time off.
- 12 company-paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
