NXE First Line Support Production Engineer - Reticle Handler (CWW N2)

ASML•Wilton, CT

20d•Onsite

About The Position

The First Line Support Production Engineer is responsible for providing first-line troubleshooting support to ensure uninterrupted production output. This role requires hands-on troubleshooting of production issues, escalating issues when necessary, and driving continuous improvement through documentation, analysis, and collaboration. The Production Engineer First Line Support has an understanding of product SPC (Statistical Process Control), manages disturbance notifications, and works with the internal teams to support Material (MN) and Disturbance (DN) review boards, ensuring optimal product flow and minimal disruptions. This role will be CWW N2 Wednesday-Friday with every other Saturday 6:00pm-6:00am.

Requirements

A Bachelor's Degree in a relevant engineering domain.
Strong troubleshooting and analytical skills.
Ability to pick up structured problem-solving methodologies.
Exposure to SPC and data-driven process control.
Ability to document technical issues and resolutions clearly.
Effective collaboration with cross-functional teams.
Exposure in escalation management and technical documentation.
Familiarity with quality processes
Must be able to read and interpret data, information, and documents.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.

Nice To Haves

Technical experience preferred with prior internship experience in a production environment

Responsibilities

Provide real-time troubleshooting support for production issues to minimize downtime and optimize output.
Document all disturbances and resolutions accurately for future learning.
Escalate issues to senior FLS when resolution cannot be achieved independently.
Capture learnings from troubleshooting efforts and use them to write & enhance OCAPs (Out of Control Action Plans).
Execute ‘As New’ based on input and documentation from D&E/Module PE to ensure product quality meets defined standards.
Perform ‘cherry picks’ to select and evaluate specific parts for quality and process validation.
Create ETPs (Engineering Test Plans), task lists, and DOs (Disturbance Orders) related to escalation management, tooling maintenance, and troubleshooting.
Advancing problem resolution through detailed investigation of recurring issues.
Support and maintain SPC tracking for tooling and products, ensuring data-driven process control.
Perform pre-DRB activities as directed by Technical Lead or equivalent.
Support, maintain, and execute by participation in the DRB/MRB (Disturbance Review Board/Material Review Board) process.
Create and manage E-Scraps for scrap parts to ensure traceability and accountability.
Participate in continuous improvement initiatives and projects.