Production Support Engineer

Truist Bank•Raleigh, NC

1d•Onsite

About The Position

Deliver technically complex solutions. Perform system integration support for all project work. Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design.

Requirements

Bachelor’s degree in computer science, Software Engineering, or related field with 5 years of relevant experience or equivalent education and training.
In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.
Experienced in AWS platform
IaC (infrastructure as code) experience
Windows Servers administration

Nice To Haves

Master’s degree and ten+ years of experience or an equivalent combination of education and work experience
Knowledge on cloud technologies with server spin up, firewalls setup, software installation & configuration including user setup preferably AWS.
Working experience on GitLabs repo including setup pipelines, using Duo agent and Infrastructure as Code using Terraform.
Experience using web servers, application containers, caching technologies and strong knowledge of relational database design and development (SQL, stored procedures, data modeling)
Knowledge of code coverage and quality using SonarQube and Veracode Debugging and monitoring using CloudWatch, Splunk, Dynatrace is preferred Automated build and deployment knowledge using Gitlab CI/CD pipelines
Understand and implement secure coding practices related to internet facing applications. Knowledge of best Cyber security practices and ability to resolve any code or open-source library vulnerability issues quickly as per SLA
Terraform experience

Responsibilities

Independently designs, develops, tests, and maintains complex software components and services addressing business and user requirements.
Implements advanced features and enhancements using established coding standards, architectural patterns, and development best practices.
Leads code reviews and provides constructive feedback to ensure code quality, maintainability, and performance.
Collaborates with cross-functional technical teams to plan and execute technical initiatives, ensuring timely delivery of solutions.
Troubleshoots, debugs, and resolves complex software defects and production issues, applying root-cause analysis and corrective actions.
Participates actively in the full software development lifecycle, including requirements analysis, design discussions, development, testing, deployment, and support.
Applies secure coding practices, testing strategies, and documentation standards to ensure software quality and compliance with organizational guidelines.
Mentors and supports junior engineers to foster technical growth and adherence to best practices.
Utilizes and contributes to existing frameworks, tools, and technologies to enhance application development across relevant technology domains.