Nutritional Health Coach - Washington

Natural Grocers•Vancouver, WA

21d

About The Position

The Nutritional Health Coach is the store’s nutrition professional and an educational resource for customers, Crew members, and the community. The role combines science-based nutrition education and health coaching with customer service and hands-on retail operations in a fast-paced retail setting. The Coach conducts classes, cooking and recipe demonstrations, outreach, and private one-on-one coaching sessions, while also supporting stocking, merchandising, cleaning, and other store needs. This position contributes to Natural Grocers’ mission by providing free nutrition education and helping people understand how food choices affect health and wellbeing, in support of a sustainable, just, regenerative food system. The position also builds community relationships, supports Crew wellness and training, coordinates events, manages education materials and supplies, and fulfills continuing education requirements. Employees are expected to take a hands-on approach and complete assigned tasks as needed; the job description is not an employment contract and duties may change.

Requirements

Degree or certification in nutrition or a related field, such as dietetics, biology, biochemistry, or naturopathy.
Microsoft Office skills, including Excel and Outlook.
Excellent public speaking skills.
Confidence presenting cooking demonstrations and nutrition education classes to an audience.
Ability to engage customers and initiate conversations to promote events, services, and sales.
Excellent interpersonal skills.
Excellent organizational skills and priority management.
Self-directed approach and strong time-management skills.
Ability to work well with a team and accept constructive feedback.
Motivation to grow and develop knowledge and skills.
Interest in providing nutrition education to Crew members, customers, and the community.
Comfort working in a retail setting and performing operations such as stocking, facing products, checking expiration dates, and cleaning.
Friendly, outgoing, and approachable manner.
Fulfill continuing education required to maintain a degree or certification, where applicable; if the credential does not require continuing education, complete 16 CE hours or two CE units per year.
Ability to meet the stated physical requirements, including lifting and carrying items up to 100 pounds with a team lift when required, pushing and pulling, and standing and walking for extended periods.
Ability to work in the stated environmental conditions, including occasional or frequent exposure to sharp tools and equipment, dust, fumes, congested worksites, noise, temperature variation, wet or humid conditions, outdoor settings, heights, and contact stress.

Responsibilities

Serve as a nutrition education resource for customers, Crew members, and the community.
Provide customer service in the vitamin aisles, including assisting with product purchases and providing education.
Perform retail operations, including maintaining customer literature files and the book department, stocking and facing products, cleaning, and assisting with merchandising.
Conduct in-store nutrition and recipe demonstration classes and outreach nutrition classes.
Train Crew members regularly, maintain the Crew Wellness Board, and encourage participation in Employee Nutrition Challenges by responding to questions and reviewing summaries.
Provide private, individual health coaching sessions.
Build community relationships with practitioner partners, guest presenters, and event partners.
Seek outreach opportunities to provide nutrition education and build brand awareness.
Maintain continuing education requirements by reading and reviewing research and completing assignments.
Assist management with coordinating, organizing, and executing companywide events.
Print materials for classes, outreach, and coaching sessions.
Place orders for nutrition education supplies.
Train Crew members to promote Nutritional Health Coach services, in-store events, and promotions.
Attend monthly Nutritional Health Coach webinars and Regional and Sales Building calls.
Serve as an event ambassador for in-store guest-presenter classes during floor days.
Perform additional hands-on tasks assigned by management to support store operations and company needs.

Benefits

Birthday Bonus Pay
Vitamin Bucks, up to $2,080 earned as store credit annually
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, accruing from the first day of employment
Paid nutrition education
Crew Member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program
Employee Referral Program
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance
For full-time Crew Members working 30 or more hours per week: paid parental leave
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance
For full-time Crew Members working 30 or more hours per week: company-paid life insurance
For full-time Crew Members working 30 or more hours per week: voluntary hospital indemnity, accident, long-term disability, and term life insurance
For full-time Crew Members working 30 or more hours per week: 401(k) retirement savings plan with discretionary company match
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts
For full-time Crew Members working 30 or more hours per week: health savings account with company match