Nutritional Assistant I

American Addiction Centers

1d • $19 - $28 • Onsite

About The Position

This part-time position is responsible for providing high-quality patient service in assembling, distributing, and retrieving patient trays, as well as delivering nourishments and floor stock. The role involves direct patient interaction, ensuring dietary needs and restrictions are met, and maintaining a positive dining experience. The Nutritional Assistant also handles patient calls, communicates patient needs, and participates in training and quality improvement processes.

Requirements

• High school graduate or GED
• 6 months in customer service field/office
• Good Computer skills and able to navigate on computer
• Good communication skills
• Detail and results oriented
• Strong organizational skills
• Mathematical competence
• Ability to communicate effectively; written and verbal
• Ability to speak, read and write English clearly and proficiently
• Have a neat and professional appearance
• Ability to work under stressful/difficult conditions
• Ability to meet time constraints in a fast pace environment
• Ability to work for significant periods of time
• Ability to communicate with various internal/external customers
• Ability to document
• Ability to read patient menus, names and logs
• Ability to spend majority of time standing and sitting
• Position requires constant hearing and seeing
• Position requires frequent bending, keying, reaching, speaking, standing, walking, lifting, carrying, kneeling and smelling
• Position requires occasional climbing and tasting
• Ability to handle various tasks simultaneously especially during peak hours
• Ability to move 50 pounds
• Ability to lift up to 35 pounds without assistance

Nice To Haves

• N/A

Responsibilities

• Assembles patient trays according to menu selections and dietary restrictions, ensuring accuracy and compliance with diet orders and allergy information.
• Delivers meal carts and patient trays to assigned nursing areas within designated timeframes, verifying diet and meal accuracy at the point of service.
• Provides guest relations by maintaining a professional image, assisting patients with opening containers, demonstrating a caring attitude, and responding positively to requests.
• Communicates any wrong or missing items to the kitchen and patient needs to nursing staff.
• Delivers nourishments and floor stock to assigned patients and units.
• Takes patient menu selections, confirms needs/requests, and discusses needs and tray delivery times with nursing or department associates.
• Offers alternatives to menu selections as allowed by prescribed diets and interacts with nursing to ensure diet orders are accurate and patient food needs are met.
• Resolves patient concerns or complaints immediately or reports needed assistance to a supervisor.
• Maintains accurate patient information and assists with monitoring patients on specific diets (NPO, liquid, calorie count).
• Utilizes "Just for You" call system and Care Connection/CBord information for patient care.
• Communicates effectively when assisting patients and/or family, and between departments to clarify orders and provide prompt service.
• Communicates special patient needs to dieticians and diet clerks.
• Assists with training of other associates and attends scheduled huddles, in-services, and meetings.
• Participates in QA/CQI documentation process.
• Takes and documents temperatures of all steam table items, menu receipt time, and tray departure time for delivery.
• Receives, fills, and delivers patient tray items to satisfy customer needs.
• Attends huddles, in-services, and training sessions to stay current with procedures, DNV requirements, and departmental changes.
• Completes annual CBTs and attends orientation and area-specific meetings.
• Learns ways to apply CQI to ensure customer satisfaction.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED