Nutrition Systems Assistant

WellSpan Health•Waynesboro, PA

About The Position

The Nutrition Systems Assistant prepares and processes computerized patient menus by telephone and maintains patient nutrition records and related reports. The role handles a high volume of calls, obtains meal selections directly from patients or representatives, and helps patients choose meals consistent with prescribed diets and nutritional guidelines. It coordinates meal service with clinical nutrition staff, nursing, food production, and tray delivery teams; verifies diet orders and allergies in Epic as indicated; and processes and reviews tray tickets for compliance. The position also maintains confidential patient information in diet office software, completes daily software processing and follow-up, and communicates software issues to supervisors, Food and Nutrition Services leadership, and diet office employees at other system facilities. The schedule is part time, 40 hours biweekly, with shifts of 6:00 a.m.–2:30 p.m. or 10:30 a.m.–7:00 p.m. Every other weekend and holiday work is required.

Requirements

High school diploma or GED preferred; no minimum education is required.
Twelve months of on-the-job training and education are required to become proficient at daily tasks.
Excellent communication and interpersonal skills.
Ability to work every other weekend and holiday.

Responsibilities

Manage a high volume of incoming and outgoing calls with patients, representatives, and healthcare providers.
Provide professional, positive, and caring customer service when addressing patient needs and communicating with healthcare providers.
Maintain confidential patient records in diet office software.
Enter food dislikes and intolerances, supplements, nourishments, and tube feedings, and document pertinent diet and food information in the Diet Progress auxiliary screen.
Verify diet orders and allergies in Epic as indicated.
Contact patients or representatives to obtain meal selections and determine whether a patient needs a paper rather than verbal meal-selection process.
Apply nutritional therapy guidelines to help patients make appropriate meal selections within the requirements of their prescribed diets.
Coordinate patient meal selections with clinical nutrition staff, nursing services, and other providers.
Coordinate meal service with food service production and the tray delivery team.
Complete daily processing in the diet office software program and perform follow-up tasks.
Print and review patient tray tickets to ensure compliance with diet orders, allergies, and individualized care needs.
Notify supervisors and Food and Nutrition Services leadership of diet office software issues, and communicate with diet office employees at system facilities to monitor the extent and status of issues.
Maintain positive working relationships with clinical nutrition staff, food service production and tray service employees, and nursing.
Follow established policies, procedures, objectives, quality assessment requirements, and safety standards.
Participate in educational programs and in-service meetings.
Maintain appropriate departmental records and reports.
Maintain a positive attitude, practice caring behaviors, provide outstanding customer service, foster teamwork, and support fiscal responsibility through improvement and innovation.