Nutrition Services Technician 3

Omaha Public Schools • Omaha, NE

1d • Onsite

About The Position

The Nutrition Services Technician 3 maintains the software systems used by the Nutrition Services Division and school cafeterias and manages the day-to-day inventory and support of computers and printers. Duties include troubleshooting, machine imaging, software installation, system support, staff training, and developing end-user training guides. The position also works with Nutrition Services staff to develop reports and maintain website pages, and collaborates with the management team on future needs, equipment selection, and business-process improvements.

The position may assist as a school cashier during serving periods and back up Nutrition Services Buyer Technician duties as assigned. This includes supporting bids and coordinating supplies and equipment with the warehouse, schools, and vendors; organizing equipment returned from schools; checking deliveries against bid specifications; and tracking vendor or manufacturer issues.

The position is based in the Nutrition Services Division at the Teacher Administrative Center and involves travel within the District. Work takes place in office, school-building, and warehouse environments. It is a year-round, 12-month, salaried exempt classified full-time position. The role works under the direct supervision of the department supervisor and interacts with district personnel, customers, and vendors.

Requirements

• Minimum bachelor's degree in Applied Science, Business, Food Service Management, Nutrition, or a specialist-related endorsement.
• Experience supporting Windows and Macintosh operating systems and instructional software.
• Experience with school nutrition software platforms.
• Experience with Point of Sale (POS) configuration, hardware deployment, support, and troubleshooting.
• Ability to track devices, printers, and other hardware by location.
• Experience maintaining devices and identifying and troubleshooting network and hardware problems, including devices, printers, and scanners.
• Ability to troubleshoot network connectivity at school kitchen and cafeteria sites.
• Understanding of and compliance with software licensing procedures.
• Ability to research current and new hardware and software relevant to Nutrition Services, including assisting with Requests for Proposal.
• Excellent oral and written communication skills.
• Demonstrated knowledge of food-production-related areas, laws, guidelines, and procedures.
• Excellent attendance and work record.
• Valid Nebraska driver's license and ability to provide personal transportation for travel between schools and the office.
• Strong computer skills with Word, Excel, Access, and PowerPoint.
• Excellent leadership, interpersonal, and customer service skills, including the ability to work effectively with staff in diverse multicultural environments.
• Excellent organizational skills, attention to detail, and ability to manage multiple projects, set priorities, and meet deadlines and schedules.
• Skills for positive human relationships and effective work with staff, students, parents, administrators, and the community.
• Ability to respond rapidly in emergency situations.
• Organizational, time-management, communication, and interpersonal skills.
• Ability to lift, move, and reposition objects and materials, frequently exerting force equivalent to lifting 50 pounds.
• Ability to work under the direct supervision of the department supervisor and handle situations with tact and diplomacy.

Nice To Haves

• Experience with Microsoft SQL Server.
• Web development experience.
• Bilingual language skills.

Responsibilities

• Troubleshoot system issues, perform general computer maintenance, and conduct repairs as needed.
• Manage inventories of software, hardware assets, supplies, and computer supplies in school kitchens and cafeterias.
• Manage daily network and workstation infrastructure, assess hardware, upgrade infrastructure, and maintain a secure computing environment.
• Attend team meetings and monthly User Support meetings to collaborate with building technology support teams.
• Assist as a cashier in schools as needed during serving periods.
• Back up Nutrition Services Buyer Technician duties as assigned.
• Write, issue, and evaluate bids; coordinate food, paper, office supplies, services, and equipment with the warehouse, schools, and vendors to meet production schedules.
• Organize Nutrition Services equipment sent from schools to the warehouse.
• Verify received items against bid specifications, resolve discrepancies, and track vendor or manufacturer issues.
• Provide daily system support, train staff on software used at Nutrition Services locations, and develop end-user training guides.
• Work with Nutrition Services staff to develop reports and maintain Nutrition Services website pages.
• Collaborate with the Nutrition Services management team on future needs, equipment selection, and efficient business processes.
• Perform other related tasks as assigned by the supervisor or designated central office administrators.
• Travel within the District as required.
• Comply with equipment-use guidelines and complete assigned duties during scheduled hours unless approved leave applies.
• Provide responsive, professional customer service to internal and external customers.

What This Job Offers

• Job Type: Full-time