Nutrition Counseling Operations Coordinator

Mom's Meals•Ankeny, IA

179d•$17 - $23•Onsite

About The Position

Provide non-clinical operational support to the Nutrition Counseling team to improve workflow efficiency, reduce administrative burden for Registered Dietitians, and support timely coordination of client-related needs. This role serves as a central point of support for task and case coordination, issue resolution, outreach support, and cross-functional follow-up. The Operations Coordinator also helps strengthen standardized workflows, support operational changes, and identify process improvement opportunities that enhance team productivity.

Requirements

High school diploma or equivalent
2+ years’ administrative, customer service, healthcare support, care coordination, or operations support experience
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
Strong verbal and written communication skills with ability to coordinate professionally across internal teams
Proficiency with Salesforce, case management systems, call center software, Microsoft Office tools, or similar technology platforms
Ability to learn new systems quickly, adapt to changing workflows, and support implementation of process changes
Ability to identify workflow gaps, track follow-up, and maintain accurate non-clinical documentation
Ability to handle sensitive information accurately and maintain confidentiality

Nice To Haves

Associate's degree
Experience supporting nutrition, clinical, telehealth, wellness, or care management teams
Experience with Salesforce, Genesys, or similar systems
Experience with queue management, task routing, workflow coordination, or cross-functional operational support
Familiarity with authorization issues, outreach support workflows, meal change requests, delivery concerns, or client service operations
Experience supporting pilot programs, operational changes, or process improvement initiatives
Bilingual Spanish/English skills

Responsibilities

Manage and prioritize incoming support tasks, follow-ups, and operational requests submitted by the Nutrition Counseling team
Review, resolve, and route non-clinical issues related to authorizations, contact information, demographic corrections, and other operational support needs
Research health plan-specific authorization requirements, session guidelines, and benefit protocols to support accurate service coordination and escalate issues as appropriate
Create, update, and route cases or tasks in Salesforce with clear background information, urgency, and requested action
Coordinate with Intake, Customer Care, Pods, Logistics, RevCycle, and other internal teams to address meal change requests, delivery concerns, benefit-related follow-up, cancellation handoffs, and other operational issues
Track unresolved items, delayed responses, and recurring process barriers and escalate trends or ownership concerns to leadership
Use Teams chat, email, and other internal communication methods to support timely resolution and reduce fragmented follow-up across teams
Support the transition from email-based workarounds to standardized Salesforce case and task workflows by identifying repeat issues, clarifying routing expectations, and assisting with workflow documentation
Develop, document, implement, and maintain operational workflows, SOPs, call scripts, training materials, reference guides, onboarding resources, and process documentation to support operational readiness and consistency
Monitor task volume, workflow patterns, and recurring administrative barriers and share process improvement opportunities with leadership
Perform account audits and quality reviews within Salesforce to identify, investigate, and resolve authorization discrepancies, service appointment errors, documentation gaps, and workflow compliance issues
Handle inbound calls and complete outreach attempts to clients, as assigned, to provide non-clinical support and help connect clients with an available Registered Dietitian when appropriate
Provide supplemental call support during designated call blocks or when task volume allows, including warm handoffs and accurate routing of next steps
Assist with pilot testing of new tools, technology updates, and workflow changes and maintain logs, trackers, and feedback needed to support implementation
Support Registered Dietitians through operational process or technology changes by troubleshooting non-clinical barriers and reinforcing workflow expectations
Support leadership with workflow optimization, reporting, audits, member mailings, and other operational coordination activities