Nutrition Assistant 8 hour weekends

Mass General Brigham•Jamaica Plain, MA

7d•Onsite

About The Position

Under the direction of the Registered Dietitian and Clinical Nutrition Manager, the Cafeteria Worker/Nutrition Assistant provides patient-focused nutrition support and meal service. The role assists patients with menu selections, ensures compliance with prescribed diets, supports meal delivery operations, and maintains customer service standards. The Nutrition Assistant works with clinical and food service teams to provide safe, accurate, and personalized nutritional care while following hospital and departmental policies. The position is onsite at Brigham and Women's Faulkner Hospital, Inc., at 1153 Centre Street. The schedule is Saturday and Sunday, 3:00 PM–7:00 PM, for 8 scheduled hours per week. Patient contact is required.

Requirements

High school diploma or GED preferred; relevant experience may be considered in lieu of formal education.
Commitment to outstanding customer service and patient care.
Ability to read, write, and communicate effectively in English.
Strong interpersonal and communication skills.
Ability to manage multiple tasks in a fast-paced environment.
Basic computer proficiency and ability to navigate hospital systems and software.
Ability to operate safely within a food service environment.
Ability to push food carts and transport meal trays throughout the facility.
Strong attention to detail and ability to follow dietary and meal service guidelines.
Ability to collaborate with patients, families, nursing staff, dietitians, and food service team members.

Nice To Haves

Previous healthcare, hospital, or patient-facing experience.
Customer service experience, including telephone communication.
Food service, hospitality, cafeteria, or nutrition services experience.

Responsibilities

Assist patients with menu selections while observing prescribed dietary restrictions.
Adjust meal selections based on physician, dietitian, or nursing instructions.
Ensure patients receive meals and nourishment as ordered and notify nursing staff of concerns.
Answer telephone calls and respond to requests according to department guidelines.
Process orders for nutritional supplements and enteral nutrition products.
Support meal delivery, tray setup, and tray retrieval.
Complete regular and therapeutic diet menus in accordance with established standards of care.
Assist tray line operations and food service supervisors as needed.
Monitor and document calorie counts and meal intake information.
Conduct meal rounds and tray assessments as assigned.
Address and resolve patient service issues and concerns promptly.
Communicate patient needs, special requests, and diet education requirements to clinical and production teams.
Maintain department standards for food quality, safety, sanitation, and customer service.
Attend department meetings, in-services, and required training sessions.
Follow hospital and departmental policies, procedures, and service standards.