Nutrition Assistant 12 hour weekends

Mass General Brigham•Jamaica Plain, MA

7d•Onsite

About The Position

The Nutrition Assistant provides patient-focused nutrition services and meal support under the supervision of the Registered Dietitian and Clinical Nutrition Manager. The role assists patients with menu selections, supports compliance with prescribed diets, helps operate meal services, and provides customer service. The Nutrition Assistant works with clinical and food service teams to help ensure patients receive safe, accurate, and personalized nutrition care while meeting hospital and departmental standards. The position is onsite at Brigham and Women's Faulkner Hospital, Inc. The schedule is Saturday and Sunday, 6:45 AM to 1:15 PM, for 12 scheduled hours per week. Patient contact is required.

Requirements

High school diploma or GED preferred; relevant experience may be considered in lieu of formal education.
Strong customer service and patient-focused mindset.
Excellent communication and interpersonal skills.
Ability to read, write, and speak English clearly.
Basic computer skills and ability to use hospital systems and software.
Ability to handle multiple tasks in a fast-paced environment.
Ability to operate effectively in a food service setting.
Ability to push food carts and transport meal trays safely throughout the facility.
Strong attention to detail and ability to follow dietary guidelines and meal service procedures.
Commitment to upholding I C.A.R.E. standards, hospital policies, and departmental procedures.

Nice To Haves

Previous healthcare, hospital, or patient-contact experience preferred.
Customer service experience, including telephone communication, preferred.
Prior food service, cafeteria, hospitality, or nutrition services experience is a plus.

Responsibilities

Assist patients with menu selections that meet dietary restrictions and nutritional requirements.
Adjust meal selections according to physician, dietitian, and nursing instructions.
Ensure patients receive meals and nourishment as ordered and notify nursing staff of concerns.
Answer telephone calls and respond promptly and professionally to patient and departmental requests.
Follow department procedures for ordering nutritional supplements and enteral nutrition products.
Support meal tray assembly, delivery, setup, and retrieval.
Complete regular and therapeutic diet menus according to established standards of care.
Assist tray line staff and supervisors as needed to maintain efficient meal service operations.
Monitor and document patient meal intake and calorie counts as assigned.
Conduct meal rounds and tray assessments to support patient satisfaction and quality care.
Address patient concerns and service issues in a timely and professional manner.
Communicate with clinical and production teams about patient needs, special requests, and diet-related issues.
Attend department meetings, training sessions, and required in-services.
Maintain compliance with hospital, department, food safety, and customer service standards.