Nurture Clinic Success Manager

Snout•Troy, MI

6d•Onsite

About The Position

Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team and we’re on the lookout for a Nurture Clinic Success Manager based in our Troy, Michigan office to be the long-term partner that keeps our clinics growing their wellness plan enrollments year after year. As a Nurture Clinic Success Manager (CSM), you’ll be the long-term partner and advisor to clinics once their wellness plans are up and running. You’ll build lasting relationships with clinic teams and leadership, run regular business reviews, and bring the ideas and programs that keep enrollments growing. You’ll report to our Head of Clinic Success and work side by side with our Onboarding Specialists and Launch Clinic Success Managers. The Nurture team manages most of our partner clinics. Clinics start with the Launch team, and after their first three months they move to Nurture, where you'll own a book of business. You'll keep those clinics engaged, catch early signs that one is slowing down, and help them grow. That keeps clinics with Snout and pets on their plans, so more pets get affordable preventive care year after year. If you love building relationships that last, can turn a spreadsheet into a clear plan, and get energy from bringing a struggling account back to life, we’d love to hear from you. Come help the pack keep tails wagging for the long haul! Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of “what we’re looking for” including the first bullet point. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you.

Requirements

3+ years experience in account management, customer success, or as a Practice Manager or General Manager of a veterinary clinic, human medical clinic, or similar service business
Excellent relationship-building and account management skills
Comfort leading structured business reviews with clinic leadership
The ability to turn performance data into a clear action plan
Strong problem solving and follow-through
Motivation to help clinics sustain and grow their results over the long term

Nice To Haves

Experience working in or with veterinary clinics
You’ve run staff incentive programs or sales contests and can share the results
Experience with wellness plans, memberships, or other subscription offerings
Tolerance for working in a fast-paced technology environment with high ambiguity
An interest in technology or startups

Responsibilities

Build strong, lasting relationships with clinic teams and leadership
Be the clinic’s main point of contact after launch
Reach out proactively instead of waiting for clinics to come to you
Run regular business reviews to track plan performance and clinic health
Monitor performance, spot clinics that are slipping, and build action plans to improve them
Lead turnaround efforts for clinics that have stalled or haven’t sold plans
Drive enrollments through ongoing engagement and incentive programs
Partner with Onboarding Specialists and Launch CSMs when pricing or plan changes are needed