Launch Clinic Success Manager

Snout•Michigan, MI

8d•$60,000 - $65,000•Onsite

About The Position

Snout is seeking a Launch Clinic Success Manager for its Troy, Michigan office. This role is crucial for ensuring new partner clinics start strong and build enrollments within their first 90 days. The Launch Clinic Success Manager will act as the primary partner for clinics, aligning leadership, training teams, building buy-in, and establishing goals and incentives to drive enrollments. This position is impactful as a strong start in the first 90 days is a key predictor of long-term success, leading to more pets receiving affordable preventive care through Snout's wellness plans. The ideal candidate is a confident communicator, enjoys coaching, and is motivated by seeing numbers improve.

Requirements

3+ years experience as a Practice Manager or General Manager of a veterinary clinic, human medical clinic, spa, or similar service business, or as an Account Manager in a sales role
Clear, confident communicator who enjoys presenting to groups and leadership teams
Strong relationship-building and coaching skills, with a track record of getting a team behind a new goal
Comfort creating or directing marketing materials like emails, flyers, and talking points
Sharp critical thinking and problem solving on a tight timeline
Real motivation to help clinics with very different needs succeed with their wellness plans
Ability to work in person Monday to Friday in our Troy, MI office

Nice To Haves

Experience working in or with veterinary clinics
You’ve run staff incentive programs or sales contests and can share the results
Experience with wellness plans, memberships, or other subscription offerings
Tolerance for working in a fast-paced technology environment with high ambiguity
An interest in technology or startups

Responsibilities

Build buy-in through leadership alignment meetings before every launch
Lead training sessions that prepare the full clinic team, from front desk to vets, to launch
Set and manage each launch timeline with an Onboarding Specialist
Create and share marketing materials (emails, flyers, talking points) that support launch and drive enrollments
Put enrollment goals and incentive programs in place for each clinic’s first 90 days
Drive enrollments through active, hands-on support during the launch window
Track progress toward launch milestones, flag risks early, and raise clinics that are falling behind
Hand each clinic off to its Nurture Clinic Success Manager at Day 90 with a clear picture of where it stands