Nurture Clinic Success Manager
About The Position
Snout is seeking a Nurture Clinic Success Manager to join their team in Troy, Michigan. This role is responsible for being a long-term partner and advisor to clinics after their wellness plans are established. The Nurture CSM will build relationships with clinic teams and leadership, conduct regular business reviews, and implement strategies to ensure continued growth in wellness plan enrollments. This position reports to the Head of Clinic Success and collaborates with Onboarding Specialists and Launch Clinic Success Managers. The Nurture team manages a portfolio of clinics that have transitioned from the onboarding phase, focusing on maintaining engagement, identifying potential issues, and driving growth to ensure more pets receive affordable preventive care.
Requirements
- 3+ years experience in account management, customer success, or as a Practice Manager or General Manager of a veterinary clinic, human medical clinic, or similar service business
- Excellent relationship-building and account management skills
- Comfort leading structured business reviews with clinic leadership
- The ability to turn performance data into a clear action plan
- Strong problem solving and follow-through
- Motivation to help clinics sustain and grow their results over the long term
Nice To Haves
- Experience working in or with veterinary clinics
- You’ve run staff incentive programs or sales contests and can share the results
- Experience with wellness plans, memberships, or other subscription offerings
- Tolerance for working in a fast-paced technology environment with high ambiguity
- An interest in technology or startups
Responsibilities
- Build strong, lasting relationships with clinic teams and leadership
- Be the clinic’s main point of contact after launch
- Reach out proactively instead of waiting for clinics to come to you
- Run regular business reviews to track plan performance and clinic health
- Monitor performance, spot clinics that are slipping, and build action plans to improve them
- Lead turnaround efforts for clinics that have stalled or haven’t sold plans
- Drive enrollments through ongoing engagement and incentive programs
- Partner with Onboarding Specialists and Launch CSMs when pricing or plan changes are needed
Benefits
- Day 1 medical/dental/vision benefits
- Flexible time off + 11 Snout calendar holidays
- Paid parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
