Nursing Unit Clerk - Surrey, White Rock, Delta

Fraser Health•Surrey, BC

21h•Onsite

About The Position

As a Nursing Unit Clerk, you are often the first point of contact for patients, families, physicians, and staff. Your ability to manage unit communications, maintain records, and support daily operations plays a vital role in delivering exceptional patient care. The Nursing Unit Clerk role is more than an administrative position—it's an essential part of the patient care team. Your work ensures physicians, nurses, and healthcare professionals have the information and resources they need to provide safe, quality care.

Requirements

Grade 12 graduation
Completion of a recognized Unit Clerk Training Course
One (1) year of recent related experience
Knowledge of medical terminology.
Ability to type 40wpm.
Ability to deal effectively with others.
Ability to organize work.
Ability to communicate effectively both verbally and in writing.
Physical ability to perform the duties of the position.
Ability to operate related equipment such as personal computers and meditech terminals.

Nice To Haves

Organized and detail-oriented
Comfortable working in a busy healthcare environment
Skilled in customer service and communication
Proficient with clerical and administrative tasks
Able to prioritize competing demands while maintaining accuracy
Passionate about supporting patient care behind the scenes

Responsibilities

Maintain patient and unit records accurately and confidentially
Perform reception and communication duties for the nursing unit
Coordinate calls and relay information to healthcare professionals
Prepare and process documentation, reports, and forms
Monitor and maintain unit supply levels
Support the smooth daily operation of the patient care unit
Assist staff, patients, and visitors with professionalism and compassion
Transcribes physicians orders by copying information, completing required forms and/or entering information into the computer and distributing as required.
Schedules patient activities such as diagnostic procedures, appointments or transportation by contacting appropriate departments, physicians offices or outside agencies and maintaining related records.
Maintains patient records according to established procedures by setting up charts, adding or removing forms, and forwarding discharged patient records to Health Records Department.
Performs reception duties such as greeting and directing visitors, answering the telephone, taking messages, answering routine inquiries or referring as appropriate; opening and distributing mail as required.
Maintains unit stationary and supply levels by monitoring stock, preparing stores orders, requisitions or stationary orders, completes equipment repair or maintenance orders as directed.
Orients new staff and students to unit by demonstrating procedures, answering questions and explaining unit organization and layout.
Performs clerical duties such as typing, filing and photocopying.
As required by the department, maintains timekeeping and other staff related records by coding and entering hours to timecards, transcribing rotation hours by copying information onto required forms and/or entering into the computer, according to established procedures. Forwards timesheets, staffing information to staffing/appropriate department.
As required by the department, maintains relief staff call in list information such as name, telephone number and work availability; contacting staff to fill vacancies as directed.
Performs other related duties as assigned.