About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk to assist nursing team members in providing patient care in inpatient and outpatient care areas. The role requires familiarity with a wide variety of nursing procedures used in delivering patient care. The position is located at John Pappajohn Pavilion (JPP), in the Postpartum & Newborn Unit (7JPP), and is scheduled for 60% day-weekend coverage in 12-hour shifts on Saturdays and Sundays from 0700 to 1930, every weekend, with holidays as assigned. The Nursing Unit Clerk communicates with patients, visitors, and health care professionals; uses electronic communication systems and web-based clinical and business applications; and performs administrative and unit-support functions. These include maintaining census and records, processing charges, preparing admission forms, coordinating tests and appointments, supporting call-light response, and managing supplies. The clerk also follows institutional infection-control practices, assists during emergencies and other patient care activities as directed, and participates in unit meetings and in-services. The role requires effective communication, attention to detail, the ability to manage multiple assignments and respond quickly to urgent situations, and comfort working in an active environment with competing priorities. Applicants must attach a resume. Successful candidates must disclose conviction history and undergo criminal background and credential/education verification; up to five professional references may be requested.

Requirements

  • High school graduation and either a combination of clerical experience, health care experience, and/or post-high-school education totaling one year, or a combination of clerical and/or health care experience totaling two years.
  • Ability to work with conflicting demands or priorities and rushed or urgent timelines.
  • Ability to manage multiple assignments and respond quickly to emergencies.
  • Ability to maintain attention to detail over extended periods and remain aware of changes in situations.
  • Strong communication skills and tolerance for an active work environment with potential for negative behavior.
  • Ability to work effectively with people at all levels and with varied backgrounds.
  • A resume must be attached as part of the application process.
  • Successful candidates must self-disclose conviction history and complete criminal background and credential/education verification.

Nice To Haves

  • Six months of clerical experience.
  • Public contact or customer service experience.
  • Knowledge of medical terminology.
  • Proficiency in Microsoft Word.
  • Proficiency in Microsoft Excel.
  • Excellent communication skills.

Responsibilities

  • Communicate and interact effectively with patients, visitors, and health care professionals, maintaining positive and cooperative relationships.
  • Use and maintain electronic communication systems—including text pagers, locator badges, and wireless phones—to support communication among health care team members and patients and families.
  • Provide information and directions to health care personnel and visitors; answer the telephone, take and deliver messages, and help keep whiteboards updated at least daily as appropriate.
  • Help answer call lights, maintain the call-light system, and relay information promptly to appropriate team members.
  • Navigate web-based resources and use online clinical and business applications; perform computer functions within the scope of the role as defined by the unit.
  • Maintain accurate census information, including timely ADT entry into IDX, Premise bed-board activities, correct accommodation-level charges, and census reconciliation.
  • Process patient charges, including batching charges in a timely manner as appropriate.
  • Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
  • Complete and maintain hospital and nursing records.
  • Use appropriate medical terminology and symbols in verbal, written, and electronic communication.
  • Assist health care providers with scheduling patient tests and appointments.
  • Practice standard infection-control precautions in accordance with institutional policy.
  • Assist staff during emergencies and provide other patient care and services as directed.
  • Maintain a cost-effective process for ordering, obtaining, and storing supplies that meets unit needs.
  • Participate in unit staff meetings and in-services.
  • Perform other projects or tasks as assigned.

Benefits

  • Paid vacation.
  • Sick leave.
  • Health insurance options.
  • Dental insurance options.
  • Life insurance options.
  • Disability insurance options.
  • Employer contributions to retirement plans.
  • Relocation assistance available to qualified applicants.
  • Shift differentials for evening and night shifts.
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