Nursing Support Supervisor

Option Care Health•Harrisburg, PA

About The Position

The Nursing Support Supervisor assists the Area Director of Nursing and Nurse Manager with compliance related to patients’ prescribed drug therapies, following Option Care policies, applicable laws and regulations, professional standards of practice, and accrediting-body requirements. The role oversees administrative support staff, including schedulers and clerks, and supports effective agency operations and communication. The position has supervisory responsibilities, including activities such as hiring, scheduling, performance reviews, and discipline.

Requirements

High school diploma or GED.
At least 2 years of home health care experience providing specialty nursing care, such as infusion therapy, maternal-child health, disease state management, or pediatric nursing.
At least 1 year of experience directly or indirectly managing people, including hiring, developing, motivating, and directing people; alternatively, at least 3 years of relevant nursing experience with demonstrated progression.
Reliable transportation that enables home visits; if using a personal vehicle, a valid driver’s license and proof of insurance are required.
Experience applying local, state, federal, accrediting-body, and OSHA rules and regulations.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Experience indirectly managing team members, including assisting with their development, training, and assignment of work or projects.
Time-management skills, including prioritizing and organizing work, tracking details, and meeting deadlines across multiple projects.
Basic Microsoft Word skills, including document editing and formatting, spell check, track changes, and printing.
Basic Microsoft Excel skills, including workbook and worksheet editing, cell formatting, copying and pasting, chart selection, page setup, spell check, and printing.
May be required to travel up to 15% for business purposes.

Nice To Haves

LPN or LVN license in the current state of practice.
3–5 years of management experience in a home health care setting.
CPR certification.

Responsibilities

Oversee staff responsible for arranging patient care and supervise, monitor, and evaluate the quality and effectiveness of patient care across the support team.
Facilitate patient complaints or issues through resolution or referral to the appropriate department.
Inform management of staffing needs and requirements, and oversee scheduling in light of staff availability.
Support and monitor daily activities to promote effective agency operations and communication.
Apply knowledge of documentation and billing requirements for home health and infusion-care goods and services.
Assist with developing, implementing, and evaluating continuing education and orientation programs for nursing support staff.
Monitor and assist with coordinating agency activities related to nursing, including direct and indirect patient services.
Contact patients and clinicians to schedule and confirm deliveries and visits when providing PTO coverage.
Accurately describe Option Care’s available services and provide support to sales professionals.
Participate in the professional advisory committee, infection prevention and process improvement teams, and conduct chart audits.
Identify opportunities for improvement and communicate them to the Area Director of Nursing, Nurse Manager, and/or Director of Operations.
Participate in nursing department on-call responsibilities as needed.
Maintain confidentiality of patient and proprietary information.
Supervise staff, including responsibilities such as hiring, recommending or approving promotions and pay increases, scheduling, performance reviews, and discipline.