Nursing Support Coordinator Quality
About The Position
The patient navigator supports the organization’s commitment to value-based, patient-centered health care by helping care teams improve quality performance and patient engagement across the Central New York Network. The role uses a population-health and data-driven approach to identify patients and providers who may benefit from support, encourage preventive and chronic care management, improve health-maintenance documentation in the medical record, and foster strong patient-provider relationships. The coordinator facilitates follow-up appointments and preventive screenings and works with primary care staff to help patients adhere to established medical plans. Key focus areas include annual wellness and follow-up visits, pre-visit planning, closing quality gaps and updating electronic health records, follow-up for patients with poorly controlled A1c or hypertension, preventive cancer screenings, quality reporting and supplemental data abstraction, and clinical coding documentation for high-risk populations. The position reports to the System Population Health Performance Manager and collaborates with primary care teams. It has no staff-supervision responsibility and serves as a technical expert to a group of peers. Pay range is $19.20–$28.80, based on experience and location.
Requirements
- High school diploma; a bachelor’s degree is preferred.
- Relevant experience in health care, population health, care management, or a related support role.
- Excellent verbal and written communication, interpersonal, problem-solving, and critical-thinking skills.
- Proficiency in Microsoft Office, including Excel, Access, and Word.
- Ability to work autonomously and adjust to changing needs as the role develops.
Nice To Haves
- Bachelor’s degree.
- Medical receptionist, medical assistant, or LPN background.
Responsibilities
- Proactively identify patients with health-maintenance or chronic-care-management needs.
- Lead patient outreach to support compliance with health-maintenance needs, including annual wellness visits, breast and colorectal cancer screenings, depression screening, and hypertension and diabetes follow-ups.
- Support primary-care pre-visit planning and quality reporting.
- Support quality incentive programs to improve Medicare Star ratings and compliance.
- Support clinical coding documentation to close gaps in care among target populations.
- Refer patients to health coaches, social work, health home, or other staff when appropriate.
- Serve as a point of contact for patients and families to facilitate access to primary care and preventive services.
- Help coordinate follow-up appointments and preventive screenings and support patient adherence to established medical plans.
- Improve health-maintenance documentation in the medical record and update electronic health records.
- Support supplemental data submission and abstraction.
- Perform other assigned responsibilities as the role develops.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
