Clinical Support Coordinator, Specialty Nursing
About The Position
The Clinical Support Coordinator (CSC) provides non-clinical administrative support to clinical teams to help coordinate patient care activities in a timely, accurate, and efficient manner. The role partners with nurses, pharmacists, providers, and internal business partners by managing administrative workflows, maintaining patient records, coordinating documentation, and supporting therapy-related processes. The CSC delivers customer service while following company policies, regulatory requirements, and quality standards. The ideal candidate is organized and detail-oriented, can prioritize multiple tasks in a fast-paced environment, and has strong communication, collaboration, and problem-solving skills. The role works with cross-functional teams to improve operational efficiency and support positive patient outcomes.
Requirements
- High school diploma or equivalent.
- Strong organizational, time management, and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and healthcare documentation systems.
- Ability to work independently and collaboratively in a team-oriented environment.
- Commitment to quality, accuracy, and exceptional customer service.
Nice To Haves
- Experience in healthcare administration, specialty pharmacy, or a clinical support environment.
- Two or more years of experience in healthcare, specialty pharmacy, care coordination, or a clinical support environment.
- Experience supporting specialty therapies, infusion services, or complex patient care programs.
- Knowledge of healthcare regulations, including HIPAA, and understanding of specialty pharmacy or infusion workflows.
- Experience using electronic health record systems and healthcare applications such as Epic, Microsoft Office Suite, and other clinical documentation platforms.
- Ability to manage multiple priorities while meeting service level agreements and quality standards in a fast-paced environment.
- Strong analytical and problem-solving skills with a focus on continuous process improvement.
- Excellent interpersonal, written, and verbal communication skills and ability to build effective relationships across multidisciplinary teams.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Experience with quality assurance, documentation review, data tracking, and reporting.
- Customer-focused mindset and commitment to service for patients, providers, and internal stakeholders.
- Ability to adapt to changing priorities and contribute positively to organizational change initiatives.
Responsibilities
- Provide non-clinical administrative support to clinical teams.
- Manage administrative workflows and maintain patient records.
- Coordinate documentation and support therapy-related processes.
- Partner with nurses, pharmacists, providers, and internal business partners.
- Deliver exceptional customer service while ensuring compliance with company policies, regulatory requirements, and quality standards.
- Collaborate with cross-functional teams to improve operational efficiency and support positive patient outcomes.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- CVS Health bonus, commission, or short-term incentive program (eligibility may apply)
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
