Nursing Scheduler - Supervisor Home Infusion
About The Position
The Nursing Coordinator Supervisor is a working supervisor responsible for the daily supervision and support of nursing coordinators while also performing the full scope of nursing coordinator duties. The role ensures accurate and efficient patient scheduling, creation of nursing delivery tickets for billing, submission and retrieval of plans of treatment (POTs) according to state regulations, and coordination with home health agencies, including scheduling, note retrieval, and invoice payment. The supervisor provides guidance, training, and oversight to coordinators while managing an individual caseload of scheduling and documentation responsibilities. The role requires knowledge of the nursing documentation system and working knowledge of the Pharmacy Operating System to create nursing delivery tickets accurately and efficiently. This is a hybrid position with remote work and training on-site at pharmacies. The schedule is 8 a.m.–6 p.m. with a weekend rotation; travel is 0–25%, and the position does not require driving. Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company providing complex pharmaceutical products and clinical services to patients outside the hospital. Its vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider.
Requirements
- High school diploma, GED, or equivalent.
- Minimum of 2 years of nursing scheduling experience in home care or home infusion.
- Excellent interpersonal skills and ability to work with all levels of management and staff.
- Extensive knowledge of nursing coordination activities, including scheduling subcontracted home health agencies and Amerita nurses.
- Good organizational and time-management skills.
- Excellent verbal and written communication skills.
Nice To Haves
- Leadership skills.
- Independent decision-making abilities.
- Resourcefulness and self-reliance.
- Desire to learn.
Responsibilities
- Provide daily supervision and support to nursing coordinators to ensure scheduling accuracy and compliance with policy.
- Perform nursing coordinator functions, including patient scheduling, creation of delivery tickets, and submission and retrieval of POTs.
- Monitor coordinator workflow queues, schedules, clinician visit logs, and documentation for timeliness and accuracy.
- Assist in training new nursing coordinators and provide ongoing coaching and guidance.
- Escalate employee performance or compliance issues to the Regional Director of Nursing as appropriate.
- Ensure POTs and delivery tickets are submitted and processed within required timeframes.
- Collaborate with nurse managers and pharmacy operations to resolve scheduling and documentation issues.
- Resolve escalations regarding difficult cases by applying knowledge of nursing coordinator functions.
- Provide thorough, accurate, and timely responses to requests for nursing coordinator information and ensure the coordinator team does the same.
- Maintain effective communication with coordinators, nurse managers, regional directors of nursing, and pharmacy staff to support patient care.
Benefits
- Medical, dental, and vision benefits.
- HSA and FSA savings accounts.
- Paid time off and holidays.
- 401(k) retirement plan with employer match.
- Tuition reimbursement.
- Company-paid life and AD&D insurance.
- Short-term and long-term disability coverage.
- Supplemental accident, critical illness, and hospital indemnity insurance.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
