Nursing Scheduler - Supervisor Home Infusion
About The Position
The Nursing Coordinator Supervisor provides daily supervision and support to nursing coordinators while also performing the full scope of nursing coordinator duties. This working-supervisor role supports accurate, efficient patient scheduling; prepares delivery tickets for nurse billing; manages plan of treatment (POT) submission and retrieval according to state regulations; and oversees home health agency scheduling, note retrieval, and invoice payment. The supervisor guides, trains, and monitors coordinators while managing an individual caseload of scheduling and documentation responsibilities. The role requires knowledge of the nursing documentation system and working knowledge of the Pharmacy Operating System to create accurate nursing delivery tickets for billing. This is a hybrid position, with remote work and training on-site at pharmacies. The schedule is 8 a.m.–6 p.m. with a weekend rotation. Travel is listed as 0–25%, and this is not a driving position. The role requires frequent sitting, standing, walking, and keyboard use, and occasional bending, reaching, climbing stairs or ladders, kneeling, crouching, and stooping. The employee must be able to push, pull, lift, and carry 21–30 pounds.
Requirements
- High school diploma, GED, or equivalent.
- At least 2 years of nursing scheduling experience in home care or home infusion.
- Excellent interpersonal skills and ability to work with all levels of management and staff.
- Extensive knowledge of nursing coordination activities, including scheduling subcontracted home health agencies and Amerita nurses.
- Leadership skills and independent decision-making ability.
- Resourcefulness, self-reliance, and a desire to learn.
- Good organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to push, pull, lift, and carry 21–30 pounds.
Responsibilities
- Provide daily supervision and support to nursing coordinators to ensure scheduling accuracy and compliance with policy.
- Perform nursing coordinator functions, including patient scheduling, delivery-ticket creation, and POT submission and retrieval.
- Monitor coordinator workflow queues, schedules, clinician visit logs, and documentation for timeliness and accuracy.
- Train new nursing coordinators and provide ongoing coaching and guidance.
- Escalate employee performance or compliance issues to the Regional Director of Nursing when appropriate.
- Ensure POTs and delivery tickets are submitted and processed within required timeframes.
- Collaborate with nurse managers and pharmacy operations to resolve scheduling and documentation issues.
- Perform nursing coordinator functions and resolve escalations involving difficult cases.
- Respond thoroughly, accurately, and promptly to requests for nursing coordinator information, and ensure the team does the same.
- Maintain effective communication with coordinators, nurse managers, regional directors of nursing, and pharmacy staff to support patient care.
Benefits
- Medical, dental, and vision benefits
- HSA and FSA savings accounts
- Paid time off and holidays
- 401(k) retirement plan with employer match
- Tuition reimbursement
- Company-paid life and AD&D insurance
- Short-term and long-term disability coverage
- Supplemental accident, critical illness, and hospital indemnity insurance
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
