Nursing Scheduler - Supervisor Home Infusion
About The Position
The Nursing Coordinator Supervisor is a working supervisor who provides daily oversight and support to nursing coordinators while performing the full scope of nursing coordinator duties. The role ensures accurate, efficient patient scheduling; creates delivery tickets for nurse billing; manages Plan of Treatment (POT) submission and retrieval in accordance with state regulations; and oversees home health agency scheduling, note retrieval, and invoice payment. The supervisor trains and guides coordinators while maintaining a personal caseload of scheduling and documentation responsibilities. The role requires knowledge of the nursing documentation system and working knowledge of the Pharmacy Operating System to create nursing delivery tickets for billing. This is a hybrid position with remote work and training onsite at pharmacies. The schedule is 8 a.m.–6 p.m. with a weekend rotation. Travel is 0–25%; this is not a driving position. Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company providing complex pharmaceutical products and clinical services to patients outside the hospital. Its vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider.
Requirements
- High school diploma, GED, or equivalent.
- At least 2 years of nursing scheduling experience in home care or home infusion.
- Excellent interpersonal skills and ability to work with all levels of management and staff.
- Vast knowledge of nursing coordination activities, including scheduling subcontracted home health agencies and Amerita nurses.
- Good organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to frequently sit, stand, walk, and type on a keyboard; occasionally bend, reach, climb stairs or ladders, kneel, crouch, and stoop; and push, pull, lift, or carry 21–30 lbs.
Nice To Haves
- Leadership skills.
- Independent decision-making ability.
- Resourcefulness and self-reliance.
- Drive to learn.
Responsibilities
- Provide daily supervision and support to nursing coordinators to ensure scheduling accuracy and compliance with policy.
- Perform nursing coordinator functions, including patient scheduling, delivery-ticket creation, and POT submission and retrieval.
- Monitor coordinator workflow queues, schedules, clinician visit logs, and documentation for timeliness and accuracy.
- Assist with training new nursing coordinators and provide ongoing coaching and guidance.
- Escalate employee performance or compliance issues to the Regional Director of Nursing as appropriate.
- Ensure POTs and delivery tickets are submitted and processed within required timeframes.
- Collaborate with nurse managers and pharmacy operations to resolve scheduling and documentation issues.
- Perform nursing coordinator functions and resolve escalations involving difficult cases.
- Provide thorough, accurate, and timely responses to requests for nursing coordinator information and ensure the coordinator team does the same.
- Maintain effective communication with coordinators, nurse managers, regional directors of nursing, and pharmacy staff to support patient care.
- Manage home health agency scheduling, note retrieval, and invoice payment.
Benefits
- Medical, dental, and vision benefits.
- HSA and FSA savings accounts.
- Paid time off and holidays.
- 401(k) retirement plan with employer match.
- Tuition reimbursement.
- Company-paid life and AD&D insurance.
- Short- and long-term disability coverage.
- Supplemental accident, critical illness, and hospital indemnity insurance.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
