Nursing Care Coordinator - RN/LPN

Evergreen Treatment Services & REACH • Renton, WA

18h • $82,000 - $100,000 • Onsite

About The Position

The Nursing Care Program Coordinator role is part of the dispensary team that supports ETS’ mission through promoting continuity of care to improve patient care outcomes and improve access to care. This role makes a critical difference at ETS by coordinating patient care. The position is full-time onsite, and the days and hours are Monday to Friday 5:00 am to 1:30pm.

Requirements

• Active LPN or RN license in Washington State.
• 2 years of experience as a Licensed Practical Nurse or Registered Nurse.
• Minimum 2 years of experience in Opioid Treatment Programs (OTPs) or dispensary operations.
• An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
• Strong organizational and time management skills to handle fast-paced environments.
• Exceptional critical thinking ability to develop creative and innovative solutions to complex problems.
• Consistently anticipates potential challenges and develops solutions.
• Strong interpersonal skills and verbal/ written communication skills.
• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
• Flexible team player, with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries, resolve conflict and de-escalate issues.
• Proficiency in utilizing EMR systems and basic computer applications.
• Basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
• The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens.
• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus.
• Computer, photocopier, fax machine, phone, printer, heat sealing machine.
• Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required.

Nice To Haves

• Graduate of an accredited nursing program.

Responsibilities

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
• The nurse coordinator will provide oversight and organization of the daily communication and coordination of care with other agencies, departments, and medical providers to provide optimum care to the patients, families, and medical/counseling teams.
• They will assist in coordinating nurse education, nurse onboarding, and other nursing functions as needed.
• Prepare and dispense medications as ordered by a medical provider; evaluates and documents the effectiveness of medications and any adverse reactions.
• Provide direct nursing care using the nursing process, ensuring a compassionate and supportive experience for all patients.
• Collaborate with the Medical Director, Associate Medical Director, or Medical Providers for patient care, medication orders, or clarification.
• Promote health, wellness, and provide patient education.
• Utilize verbal and physical de-escalation techniques to manage behaviorally escalated/aggressive patients.
• Perform Testing services: Breathalyzers, Drug Testing.
• Maintain accurate documentation in the electronic medical records (EMR) system.
• Complete patient medication callbacks.
• Promote person-centered care through promotion of shared decision-making between the patient and health-care provider while reinforcing respect for the patient’s values and preferences as they make decisions about their treatment.
• Integrate culturally responsive care and inclusiveness.
• Collaborate with both internal and external multidisciplinary teams to provide nursing consultation and guidance regarding the health needs of potential and current patients.
• Promote person-centered and trauma-informed care grounded in the use of non-stigmatizing principles and language.
• Strict adherence to universal or standard infection control precautions as promoted by the Center for Disease Control and Prevention.
• Follow ETS policies and procedures which outline how to respond to patient emergencies, including when to contact 911 for emergency medical services and when to contact 988 or local crisis numbers for mental health or substance use-related crises.
• Be familiar with informed consent policies at ETS to address any patient questions during the delivery of patient care. Informed consent supports treatment by ensuring patients have a clear understanding of medication side effects and risks, patient responsibilities, and ETS policies.
• All ETS staff will promote a sense of safety among patients and ensure that they are treated with dignity and respect.
• Provides care coordination with external agencies and facilities. This includes chain of custody dosing, courtesy dosing, jail dosing, hospitalizations, dose verifications.
• Identify patients for care coordination in collaboration with the nursing, medical, clinical, intake teams and provide appropriate follow-up.
• Functions as the point of contact between Evergreen Treatment Services and all other external agencies where nursing care coordination is required.
• Terminate care coordination for the patient when it is no longer indicated.
• Promptly document service notes for all patient care coordination services provided.
• Promote strict confidentiality and the right to privacy when communicating with other agencies.
• Functions as the point of contact within the organization to provide guidance and expertise on chain of custody processes to Evergreen Treatment Services Staff.
• As needed delivery of medications to facilities with established service agreements with ETS in consultation with the Program Sponsor, Associate Director of Nursing, Director of Nursing, and Medical Directors.
• Manage patient census reports of patients on a chain of custody dosing plan.
• Establish and/or maintain collaborative relationships with all external agencies who are involved in chain of custody dosing plans with Evergreen Treatment Services (including prospects).
• Prepare monthly status reports and provide updates regarding chain of custody procedures, census, etc.
• Actively identify and manage chain of custody issues as they arise and coordinate with appropriate personnel and external agencies.
• Maintain a current list of point of contact information for all external facilities.
• Manage documentation around processes such as chain of custody records, ROIs, courtesy dosing paperwork.
• Develop chain of custody policy and procedures.
• Provide training to ETS staff and external agencies around chain of custody dosing procedures.
• Maintain day-to-day responsibilities in the dispensary (as needed).
• Dispense medications safely and accurately, ensuring accountability for inventory during each shift.
• Assist with daily dispensary operations, including preparation, organization, and compliance with all regulatory standards.
• Float between South King County Clinic and South Sound Clinic and associated mobile medication units as needed.
• Participate in audits and reviews to ensure compliance and quality of care.
• Support the mission and teams with all other duties as assigned.
• Participate in regulatory audits including DEA, DOH, PQAC, SAMHSA and others.
• Complete QSTATIM follow up reports and investigations, including attending care team meetings, implementing corrective action plans.
• Participate in departmental and interdepartmental meetings and provide updates.
• Participate in agency interviews as assigned.
• Provide staff training as assigned, including new hires.

Benefits

• Medical and Dental benefits, as well as voluntary Vision benefits.
• 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.
• Basic Life/ADD/FSA tax saving accounts for health and dependent care.
• Employee Assistance Program (EAP), voluntary long-term disability coverage.
• Vacation (2 weeks/year, access at 6 months), Sick leave (24 days/year, access at 30 days).
• Mental health leave (12 days/year, access at 30 days).
• Holidays (12 days/year) and one Floating Holiday per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree