Nurse Quality Manager

RWD Consulting•Bethesda, MD

5d•Onsite

About The Position

The Nurse Quality Manager serves as a technical advisor to management and staff on the principles and techniques of quality management. This role has responsibility and accountability for the development, effective implementation, compliance, sustainment, and monitoring of the Quality Management System (QMS) program within the department. The position supports undergraduate/graduate medical education quality initiatives, simulation-related research opportunities, and departmental leadership directives. The Nurse Quality Manager embraces continuous quality improvement (CQI) and directly supports the evaluation, assessment, and implementation of CQI to ensure continued maintenance of accreditation by accrediting bodies such as the Society of Simulation in Healthcare and the American College of Surgeons. This role involves obtaining, analyzing, and reporting to department leadership on the effectiveness of simulation training on influencing hospital quality metrics through direct interface with the Quality Management Department. The position applies simulation educational techniques and practices to collect feedback and develop initiatives to improve QMS results, focusing on learner satisfaction and continuous process improvement. It also involves improving the measurement and reporting of critical quality management information and data for the Department of Simulation, identifying trends and opportunities for improvement, and participating in or leading strategies targeting these areas. The Nurse Quality Manager routinely reviews the QMS for adequacy and effectiveness and advises leadership on best educational directives to improve outcomes. This role implements, sustains, and evaluates quality processes by working internally and externally to develop efficiencies and best practices in simulation education. It also plans, leads, and/or facilitates various sessions, forums, and meetings to identify and solve problems with internal and external customers, developing and implementing solutions, monitoring progress, designing alternative initiatives, developing metrics, and assessing the need for appropriate resources. The position identifies and translates existing quality efforts into outcomes-based quality initiatives for the development and execution of simulation research and scholarly activities. The Nurse Quality Manager requires comprehensive knowledge of the center and consortium mission, policies, programs, goals, and management objectives to guide performance improvement efforts. Extensive knowledge of the Department’s structure, missions, programs, and organizational relationships is necessary, along with detailed knowledge of strategic and business planning goals and objectives, operational planning, and management and organizational principles and practices. The role requires the ability to make recommendations that significantly change or develop educational programs, and to communicate verbally and in writing to clearly express ideas, convey status and progress, report on analysis findings, and make recommendations to team members and leaders at all levels within the organization and to external customers and consultants. Analytical skills and techniques are needed to measure the effectiveness of educational programs, plan and coordinate tasks, processes, and programs, and measure the success of operational program execution. Knowledge of medical information management systems is also required.

Requirements

Master’s Degree in Nursing.
Minimum of Five (5) years; professional experience in Patient Safety, Education, Quality/Process Improvement, or Hospital Based Research
Must be able to obtain a Secret Security clearance

Nice To Haves

Knowledge of the center and consortium mission, policies, programs, goals and management objectives in order to guide the efforts of individuals who are working together for the performance improvement.
Extensive knowledge of the Department’s structure, missions, programs and organizational relationships.
Detailed knowledge of strategic and business planning goals and objectives, operational planning, management and organizational principles and practices.
Knowledge of medical information management system

Responsibilities

Serves as technical advisor to management and staff on the principles and techniques of quality management.
Has responsibility and accountability for development and effective implementation, compliance, sustainment and monitoring of the QMS program within the department as influenced by the hospital quality apparatus, support of undergraduate/graduate medical education quality initiates, simulation related research opportunities, and Departmental Leadership directives.
Embraces the department on continuous quality improvement (CQI), and directly supports the evaluation, assessment, and implementation of CQI to ensure continued maintenance of accreditation by accrediting bodies (Society of Simulation in Healthcare, American College of Surgeons).
Obtains, analyzes, and reports to the department leadership on the effectiveness of simulation training on influencing hospital quality metrics by direct interface with the Quality Management Department.
Applies Simulation educational techniques and practices to collect feedback and develop initiatives to improve the results of the QMS by focusing on learner satisfaction and continuous process improvement.
Improves the measurement and reporting of critical quality management information and data for the Department of Simulation.
Identifies trends and opportunities for improvement and participates or leads planning and executing strategies targeting those areas.
Routinely reviews the QMS for adequacy and effectiveness and advises Leadership on best educational directives to improve outcomes.
Implements, sustains and evaluates quality processes by working internally and externally to develop efficiencies and best practices in Simulation education.
Plans, leads and/or facilitates a variety of sessions, forums, meetings, to identify and solve problems with internal (service chiefs) and external (departmental) customers.
Develop and implement solutions, monitor progress, design alternative initiatives, develop metrics, assess need for appropriate resources.
Identifies and translates existing quality efforts into outcomes-based quality initiatives for the development and execution of Simulation research and scholarly.
Guides the efforts of individuals who are working together for the performance improvement, utilizing comprehensive knowledge of the center and consortium mission, policies, programs, goals and management objectives.
Makes recommendations that will significantly change or develop educational programs.
Communicates verbally and in writing to clearly express ideas, convey status and progress reviews, report on analysis findings, and make recommendations to team members and leaders of all levels within the organization and external customers and consultants.
Uses analytical skills and techniques to measure the effectiveness of educational programs.
Plans and coordinates a variety of comprehensive tasks, processes, and programs.
Uses analytical skills and techniques to measure the success of operational program execution.