Nurse Post Discharge Coordinator (Santa Rosa)

Northern California Behavioral Health System • Santa Rosa, CA

7h • $35 - $68 • Hybrid

About The Position

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is seeking a Nurse Post Discharge Coordinator. This role is crucial in providing quality services across discharge planning, crisis calls, referring to community-based resources, data collection, and documenting the patient’s medical status post-discharge. The Post Discharge Crisis Coordinator will follow the expectations of the Zero Suicide protocol and will also support the hospital’s nursing department in a hybrid role. This position serves as a member of the interdisciplinary team, supporting the organization's treatment program and philosophy, and ensuring the delivery of quality treatment to patients and their support systems.

Requirements

• Licensed as an RN, LVN, or LPT in the state of California that is active and current.
• One year of behavioral health experience and experience with Severely Mentally Ill and discharge planning preferred.
• Current CPR (Cardiopulmonary Resuscitation) certification (or obtained within 30 days of hire).
• Current Handle with Care (HWC) certification (or obtained within the 30 days of hire).
• Familiarity with continuum of care and clinical terminology.
• Maintains confidentiality of patients at all times.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast-paced, expanding organization.
• Use standard office equipment and access, input, and retrieve information from a computer.
• Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to ten (10) pounds.

Nice To Haves

• One year of behavioral health experience and experience with Severely Mentally Ill and discharge planning preferred.

Responsibilities

• Manages discharge reference tool/discharge calendar to ensure notification and documentation of daily discharges.
• Manages post-discharge tracking tool to ensure quality assurance measures for performance improvement.
• Manages and updates resource guides/lists per county and consumer as needed.
• Facilitates post-discharge coordination of care, linkages to appropriate resources, and connections to aftercare services to reduce recidivism rates.
• Ensures follow-up appointments are arranged/scheduled for psychiatrist and therapist within 7 days of discharge.
• Facilitates C-SSRS when calling a former patient who reports suicidality.
• For high scores, ensures linkages to crisis services specific to their county/location.
• Review and facilitate safety planning with former patients who require additional support.
• References Stanley Brown Safety Plan as needed.
• Documents all services provided in the patient’s EMR.
• Checks voicemails daily and provides a call back within 24 hours.
• Maintains effective working and professional relationships and communications with internal and external customers.
• Supports department in administrative duties, auditing, and tracking data for QAPI and compliance.
• Assists with training and education to staff regarding measurable outcomes from data tracking, including updated resource information.
• Assists with training other staff competency with elements of this role as determined by hospital leadership.
• Upholds the Organization’s ethics and customer service standards.
• Supports Nursing department with related tasks, and provide direct patient care when requested.
• Performs other duties, as assigned.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance (Supplemental Life, Term and Universal plans are also available)
• Short and Long-Term Disability (with additional buy-in opportunities)
• PTO Plan with Holiday Premium Pay
• Discounted Cafeteria Meal Plan
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed