Community Manager - Renaissance Santa Rosa

Greystar•Mary Esther, FL

7d•$70,000 - $75,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including its team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. This position is for a stabilized, 227-unit garden property and follows a Monday-Friday schedule. The Community Manager supports budgeting, revenue performance, expense control, vendor payments, lease enforcement, marketing and leasing, resident satisfaction, property upkeep, staff leadership, and owner relationships. The position also completes accounting, financial, administrative, and other reports. For California properties, the role manages the lease process using the California-specific Lease File Checklist. The salary range is $70,000–$75,000. The position may also be eligible for bonus programs. Benefits for full-time employees include medical, dental, vision, disability, and life insurance; paid time off and holidays; onsite housing discounts for eligible onsite team members; a paid sabbatical after 10 years of service and every five years thereafter; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an Employee Assistance Program; optional insurance and legal plans; and charitable giving benefits.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and/or certifications as mandated by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; on-site staff with golf-cart access must also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Manage rent rates and collection and posting of rents and fees; make bank deposits; and prepare and review monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, verify supporting information, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, notices, evictions, and applicable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues.
Ensure the maintenance team responds to and completes resident service requests according to company standards.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California properties, manage lease documentation using the California-specific Lease File Checklist to ensure files are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Position may be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.