Nurse, Phone Triage

Duly Health and Care • Glen Ellyn, IL

1d • $27 - $39 • Hybrid

About The Position

At Duly Health and Care/Quincy Medical Group/The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Requirements

• Current RN licensure in nursing.
• Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
• Knowledge of OSHA and HIPAA.

Nice To Haves

• A minimum of one year of professional nursing experience in a clinical or hospital setting but may consider new grad under specific circumstances.

Responsibilities

• Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. These telephone interactions require assessment, patient education and may require crisis intervention.
• Responds to and prioritizes incoming patient messages and test results.
• Schedules appointments as needed.
• May schedule tests and procedures and obtain insurance prior-authorization.
• Responsible for reviewing and authorizing/denying provider ordered prescriptions in accordance with established guidelines.
• Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.
• Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness.
• Responds to patient questions and appropriately provides reassurance while responding to patient concerns.
• The RN can assess the patient's medical condition and provide medical advice using Duly Health and Care protocols, Provider directive or an approved Nursing Triage Manual.
• Maintains accurate and detailed patient records and pertinent information; posts tests and documents patient education provided.
• Enters all pertinent communications with the patient into the Medical Record.
• Performs and delegates a variety of tasks to facilitate patient care.
• Aware of coding and reimbursement issues.
• Available to other office clinical and non-clinical staff to answer questions and provide assistance as appropriate.
• Assists in orienting and training new staff.
• Seeks opportunities to improve or enhance nursing and leadership skills.
• Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying service excellence, care, concern, respect and cooperation.
• As a member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issues.
• Additional duties as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED