Registered Nurse Phone Triage - Electrophysiology

Franciscan Alliance, Inc.•Indiana Heart Physicians Building, IN

7d•Onsite

About The Position

This position is specifically to serve as a dedicated Phone Triage Nurse for the Electrophysiology (EP) program, supporting patients with heart rhythm disorders and coordinating care across their treatment journey. The role involves providing specialized telephone triage for electrophysiology patients, assessing arrhythmia-related symptoms, cardiac device concerns (pacemakers/ICDs), and post-procedure recovery needs to ensure timely and appropriate care. The nurse will coordinate electrophysiology patient care by reviewing diagnostic results, addressing medication and treatment questions, and collaborating closely with providers to optimize outcomes for patients with heart rhythm disorders. Responsibilities include responding to patient calls and electronic messages, prioritizing concerns based on clinical urgency, providing education within scope of practice, and ensuring timely resolution of patient needs. The role also facilitates care coordination by scheduling appointments, obtaining prior authorizations, processing prescription refills, and supporting continuity of care. Accurate and timely documentation of all patient communications, clinical assessments, and care interventions is required.

Requirements

Associate's Degree Nursing/Patient Care
1 year Nursing/Patient Care in acute care or ambulatory settings
Registered Nurse (RN) - State Licensing Board

Nice To Haves

Bachelor's Degree Nursing/Patient Care
Basic Life Support Program (BLS) - American Heart Association

Responsibilities

Provide specialized telephone triage for electrophysiology patients, assessing arrhythmia-related symptoms, cardiac device concerns (pacemakers/ICDs), and post-procedure recovery needs to ensure timely and appropriate care.
Coordinate electrophysiology patient care by reviewing diagnostic results, addressing medication and treatment questions, and collaborating closely with providers to optimize outcomes for patients with heart rhythm disorders.
Respond to patient calls and electronic messages, prioritize concerns based on clinical urgency, provide education within scope of practice, and ensure timely resolution of patient needs.
Facilitate care coordination by scheduling appropriate appointments, obtaining prior authorizations, processing prescription refills, and supporting continuity of care across the patient journey.
Maintain accurate and timely documentation of all patient communications, clinical assessments, and care interventions in accordance with departmental and regulatory standards.