Nurse Navigator

Presbyterian System Services • Albuquerque, NM

19h • Onsite

About The Position

The Nurse Navigator provides individualized nursing support, education, and care coordination throughout patients’ healthcare journeys. The role is a key point of contact for patients, families, providers, and the interdisciplinary care team, helping patients understand treatment plans and navigate appointments, services, and available resources. The Nurse Navigator collaborates with physicians, advanced practice clinicians, nursing staff, care management, and other healthcare team members to promote continuity of care, address barriers, and support a positive patient experience within Presbyterian Medical Group.

The position facilitates patients’ entry into specialty care programs and coordinates care for existing or returning patients across the continuum of services. For oncology navigation, the nurse implements NCCN distress assessments and healthcare pathways, and follows NCCN algorithms for cancer patients in accredited facilities. The role evaluates patient progress, supports appropriate care-plan modifications, coordinates multidisciplinary conferences as needed, educates patients, communicates test results, connects patients with support services, assists with clinical-trial accrual, and helps track quality and reimbursement metrics.

Requirements

• Associate degree in Nursing required.
• At least 1 year of related experience.
• New Mexico RN license required.
• BLS certification required.
• Unit-specific certifications, such as APHON, chemotherapy, or infusion certification, are required within 6 months of hire.

Nice To Haves

• Bachelor of Science in Nursing preferred.

Responsibilities

• Facilitate patients’ entry into specialty care programs and coordinate care for existing or returning patients.
• Coordinate care with patients, families, providers, and insurance representatives.
• Follow patients throughout the continuum of services across multiple departments.
• For oncology patients, implement NCCN distress assessments and healthcare pathways based on clinical treatment, and follow NCCN algorithms for cancer patients in accredited facilities.
• Evaluate patient progress along the continuum and assist with professional and personal modifications in collaboration with the healthcare team, as appropriate.
• Build relationships with providers to maintain continuity of care and serve as a liaison among patients, insurance representatives, and physicians.
• Prepare for and coordinate multidisciplinary conferences as needed.
• Provide patient education across the continuum of care and communicate test results to patients and the healthcare team.
• Connect patients with community resources and support services, including social work, nutrition, psychology, pastoral care, physical therapy and rehabilitation, financial counseling, integrative medicine, pharmacy, legal services, palliative care, and hospice.
• Assist research nurses and providers with accruing eligible patients to clinical trials.
• Assist with tracking metrics and quality indicators related to diagnosis, timely treatment, and reimbursement.
• Work with team members to determine appropriate treatment protocols and develop long-term patient plans.
• Delegate or assign aspects of care to healthcare team members according to their validated competency.

Benefits

• Educational and career development options, including tuition and certification reimbursement and scholarship opportunities.
• Staff Safety wearable badge for quickly and discreetly calling for help when safety is a concern.
• Differentials for night/weekend shifts, higher education, certifications, and eligible lead roles.
• Malpractice liability insurance.
• Loan forgiveness through the New Mexico Higher Education Department.
• Free access to on-site and community-based gyms.
• Nutrition coaching and classes.
• Mindfulness and meditation resources.
• Wellness challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree