Nurse Navigator
About The Position
The Nurse Navigator supports care coordination in the Cardiology department, helping patients access appointments, referrals, diagnostic testing, follow-up visits, and preventive services. The role coordinates care for patients with cardiovascular risk factors, tracks provider-directed testing, and connects patients with appropriate resources such as cardiac rehabilitation and nutrition services. The Nurse Navigator conducts patient outreach, provides approved education about preventive cardiovascular care, identifies barriers to care, and documents outreach and coordination in the patient’s electronic medical record. The position also monitors work queues and referral status and supports quality-improvement initiatives, metrics, and standard workflows. The nurse provides information and education to patients and families, relays provider communications and instructions, schedules visits and services, supports patients during difficult decisions, and helps coordinate end-of-life care while providing emotional support. The position is full-time, 40 hours per week, on the first shift.
Requirements
- Associate Degree in Nursing (ADN).
- Registered Nurse (RN) license in the state of Illinois.
- BLS or CPR certification within 90 days of hire.
Responsibilities
- Coordinate patient care activities across departments and specialties.
- Facilitate scheduling and follow-up for clinic visits, diagnostic testing, referrals, and recommended preventive services.
- Help patients navigate appointments, referrals, and barriers to accessing care.
- Support care coordination for patients with cardiovascular risk factors, including hypertension, dyslipidemia, diabetes, obesity, and family history of cardiovascular disease.
- Track completion of provider-directed lab work, diagnostic testing, cardiac imaging, and other services.
- Coordinate referrals to resources such as cardiac rehabilitation, nutrition services, and other preventive services.
- Conduct outreach regarding appointments, referrals, testing, and follow-up services.
- Create and communicate approved educational information related to preventive cardiovascular care.
- Identify barriers to care, including transportation concerns, scheduling conflicts, financial barriers, and difficulty navigating the healthcare system.
- Document outreach, care coordination services, and follow-up accurately and promptly in the patient’s EMR.
- Monitor assigned work queues, referral status, and outstanding clinical needs.
- Support quality-improvement initiatives, track metrics, and assist in developing standard workflows.
- Provide education and information to patients and families; initiate and document patient teaching based on assessed needs.
- Relay information between providers and clients, including patients, families, pharmacies, nursing homes, office staff, insurers, and facilities.
- At a provider’s instruction, communicate provider advice, instructions, orders, and results, and accurately document exchanges.
- Schedule patients for diagnostic, therapeutic, referral, or additional office visits.
- Serve as a resource for community educational events, including health fairs, screenings, symposiums, and lectures.
- Support patients during difficult decision-making periods.
- Assist in coordinating end-of-life care and provide emotional support.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
