Nurse Manager - ICC

HealthRIGHT 360•San Francisco, CA

About The Position

HealthRIGHT 360 is a nonprofit organization providing integrated healthcare services to vulnerable and medically underserved populations. Its Integrated Care Center is a federally qualified health center offering primary care, behavioral health, addiction treatment, psychiatry, dental care, and other services in a team-based setting. The Nurse Manager is a clinical leader who provides nursing support to patients through a Patient Centered Medical/Health Home model and promotes team functioning and efficiency. As a member of the Care Support Team, the Nurse Manager helps coordinate complex care for patients with multiple chronic medical illnesses and behavioral health concerns. The role manages and supports nursing staff, contributes to quality improvement and organizational change, and promotes a commitment to addressing racism and gender and sexual discrimination in the organization and clinical practice.

Requirements

Graduation from an accredited school of nursing.
Valid California Registered Nurse license issued by the California Department of Consumer Affairs.
BCLS/CPR certification.
At least 3 years of managerial or supervisory experience.
LGBT cultural competence and ability to work with a diverse population.
Commitment to working in an environment offering abortion services and the full scope of pregnancy-options counseling.
Strong proficiency with Microsoft Office applications, specifically Word and Outlook, and internet applications.
Knowledge of co-occurring disorders and trauma-informed treatment.

Nice To Haves

Experience with electronic medical records.
Two years of direct patient care experience.
One year of experience in ambulatory care and/or a community health center.
Experience working with people of varying lifestyles, ages, sexual orientations, ethnic and cultural backgrounds, and economic status.
Two or more years of leadership experience in a community healthcare setting; experience leading other RNs in a multidisciplinary setting is preferred.
Experience working successfully with substance use, mental health, criminal backgrounds, and other potential barriers to economic self-sufficiency.
Strong phlebotomy skills.
Comfort working on teams and with safety-net populations.

Responsibilities

Provide nursing care within the scope of licensure and agency credentials, following scheduled care and applicable protocols.
Document care promptly in accordance with charting protocols and California licensing requirements.
Use motivational interviewing and encourage patient activation and self-management.
Use standing orders appropriately.
Support timely, thorough patient sessions by taking on additional assessments or medical assistant functions, such as phlebotomy, rooming, and taking vital signs.
Assess patients who walk in with medical complaints or call with medical concerns and provide nursing advice.
Respond promptly to patient requests for information and assistance, including form completion and prescription refills.
Communicate normal and abnormal lab results and follow-up plans within scope or under provider guidance.
Prioritize patients with complex medical issues and follow up after emergency department visits and inpatient stays.
Collaborate with mental health staff and other ICC services to integrate primary care, mental health, and ancillary services.
Manage a team of nurses, providing recognition, feedback, and ongoing support for professional development.
Provide clinical leadership to support staff, including Registered Nurses, a Dietitian, Medical Assistants, Patient Care Coordinators, and Front Office Administrative Assistants, in conjunction with the medical director or designee.
Collaborate with providers and staff to develop standardized nursing protocols and standing orders.
Participate in training Medical Assistants, nursing students, and volunteers as appropriate.
Participate in Care Support Team case conferences and other collaborative work.
Champion and support organizational and system changes.
Participate in quality improvement activities and, as appropriate, serve as a change champion or lead.
Work with staff to collect and report contractual data as needed.
Meet applicable quality benchmarks, including productivity standards, cycle times, no-show rates, and landing times.
Contribute to ongoing quality improvement by identifying problems and needs and helping solve them.
Maintain quality assurance logs and lead medical assistants and nursing staff in ensuring the quality of medications, supplies, medical equipment, and laboratory testing.
Keep current with operational and procedural requirements, follow the dress code, maintain a professional appearance, and complete mandatory training on time.
Supervise students and volunteers as appropriate and remain available for administrative or clinical duties requested by the supervisor.
Provide in-service training to staff as needed.
Demonstrate commitment to the organization’s mission, care for medically underserved people, harm reduction, client-centered care, racial justice, and community-oriented primary care.