Nurse Manager, RN

ReviveRX and Ways2Well

3d•Remote

About The Position

Ways2Well is seeking a Nurse Manager to lead and support a remote clinical support team, ensuring exceptional patient service, operational excellence, and consistent adherence to clinical and quality standards. The role oversees day-to-day team performance, provides coaching and mentorship, supports provider workflows, and contributes to continuous improvement initiatives across the organization. The Nurse Manager leads and develops clinical support staff, manages patient concerns and escalations, and helps ensure providers have the tools and information needed to deliver high-quality care. The position also supports onboarding and training, maintains standardized procedures and training materials, and conducts audits and performance reviews to identify gaps and improve quality. This is a remote role requiring a home office or dedicated workspace, reliable high-speed internet, and a professional, distraction-free background for video calls. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Central. The stated salary is $110,000 per year.

Requirements

Active and unrestricted RN license in any U.S. state.
At least 2 years of experience as a Nurse Manager or equivalent leadership experience.
Proven experience managing a team with at least 10 direct reports.
Strong leadership skills, including the ability to coach, mentor, and motivate others.
Experience with coaching, performance management, and quality audits.
Proficiency with EMR systems and healthcare technology platforms.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Excellent communication and customer service skills with a patient-first mindset.
Ability to work independently with minimal supervision.
Reliable high-speed internet connection and a home office or dedicated workspace.
Must maintain a distraction-free, professional background for video calls; camera is expected to be on during occasional virtual meetings.

Nice To Haves

Strong Excel skills, including reporting, tracking, and performance metrics.
Experience building SOPs and developing training documentation or materials.

Responsibilities

Lead, coach, and mentor a team of clinical support staff, including 15 or more direct reports.
Conduct regular one-on-one meetings, performance check-ins, and formal coaching sessions.
Complete documentation as needed, including corrective actions and written feedback.
Promote accountability, engagement, and professional development across the team.
Ensure outstanding patient support and satisfaction.
Manage escalations and resolve patient concerns or complaints promptly and professionally.
Maintain high standards of service, responsiveness, and patient-centered communication.
Ensure providers have the tools, information, and resources needed to deliver high-quality patient care.
Support effective communication between clinical teams and providers to streamline workflows.
Assist with operational problem-solving to remove barriers impacting patient care.
Support onboarding and training for new team members.
Create and maintain SOPs, workflows, and training materials to standardize performance.
Reinforce compliance and best practices through coaching, audits, and feedback.
Conduct audits and performance reviews to ensure accuracy, consistency, and adherence to protocols.
Identify gaps, recommend improvements, and implement corrective actions when needed.