Nurse Manager - Medical Surgical/Telemetry

Conifer Health Solutions•Sunnyvale, TX

1d•Onsite

About The Position

Baylor Scott & White Medical Center - Sunnyvale is seeking a Nursing Manager to lead and oversee the Medical/Surgical Unit. The role is responsible for coordinating clinical activities, supervising staff, providing personnel leadership, and organizing the department to support optimal patient care. The manager helps maintain safe, high-quality care and effective patient flow while meeting budgetary expectations and supporting staff development and engagement. The manager provides clear direction, delegates work appropriately, coaches supervisors and employees, and supports hiring, onboarding, and career development. The role oversees staffing and scheduling to maintain safe staffing levels and an appropriate skill mix, and promotes fair and flexible scheduling practices. The manager also contributes to unit policies and procedures, participates in hospital committees as appointed, communicates the hospital’s mission, vision, and values, and responds to assigned duties from the CNO. The position promotes quality outcomes, evidence-based practice, regulatory compliance, service excellence, open communication, and effective handoffs. The manager reviews performance and outcome metrics, addresses complaints through resolution, supports employee engagement, and uses factual information to make timely decisions and resolve patient- or staff-related issues. Baylor Scott & White Medical Center - Sunnyvale is an acute care hospital serving Sunnyvale, Texas, and nearby communities. The hospital describes its work environment as collaborative and offers team-member engagement opportunities. The facility is located near Dallas, Garland, Rowlett, Forney, Mesquite, Balch Springs, and Rockwall.

Requirements

Graduation from an accredited school of professional nursing and completion of a BSN.
Three to five years of experience as a supervisor and acute-care clinical skills.
Current professional nurse license issued and/or recognized by the Board of Nurse Examiners for the State of Texas.
Current BLS and ACLS certifications.
Ability to communicate in English verbally and in writing.
Computer skills, including knowledge of Microsoft Word, Excel, Visio, and Outlook.
Strong leadership, communication, and organizational skills.
Current regulatory knowledge, including CMS and Joint Commission requirements, and current evidence-based practice knowledge.
Strong experience with a service excellence culture.

Nice To Haves

MSN preferred.
ARDCS or CCI certification preferred.
Additional languages preferred.

Responsibilities

Provide leadership and oversight to the Medical/Surgical Unit and coordinate clinical activities, staff supervision, personnel leadership, and department organization.
Contribute input to the formulation of Medical/Surgical Unit policies and procedures.
Attend hospital committees as appointed and pursue continuing education and professional development.
Perform additional duties as assigned by the CNO.
Maintain a safe work environment for staff and patients.
Hire suitable internal or external candidates, complete 60- and 90-day touchpoints, and arrange mentors and preceptors for new hires.
Develop employees through coaching, delegation, career planning, stretch assignments, and regular progress discussions; support supervisors’ autonomy and leadership skills.
Provide clear directions and delegate work while distributing workload appropriately.
Make timely decisions and appropriate changes, consulting relevant subordinates, peers, and senior managers as needed.
Communicate the hospital’s mission, vision, and values and build constructive relationships across diverse groups.
Manage costs against budget expectations, evaluate labor and supply cost-reduction strategies, review position control monthly, monitor overtime, and minimize contract labor use.
Manage scheduling and staffing to meet patient needs, maintain safe staffing numbers and skill mix, support productivity and budget targets, and apply fair and standardized scheduling practices.
Promote flexible schedules and allocate staffing resources at the appropriate time and place across the care continuum.
Promote inter- and intradepartmental communication; hold regular staff meetings and reinforce handoff communication and SBAR.
Counsel employees and take appropriate disciplinary action for policy or Code of Conduct infractions in accordance with hospital policy.
Assess staff qualifications and competence through observation, shadowing, rounding, documentation audits, and annual competency completion.
Maintain written time-and-attendance records and follow up promptly.
Investigate, evaluate, and respond to complaints, resolve issues, and close the loop with involved parties.
Follow up on Employee Engagement surveys, identify focus areas, champion successes, and celebrate positive outcomes.
Provide direction to departments, House Supervisors, and Shift Managers to improve patient flow across shifts.
Use factual data to address patient- and staff-related conflicts in a positive and cooperative manner.
Respond to assigned tasks promptly through email, verbal, or written communication.
Drive departmental processes and communication toward quality outcomes, including core measure compliance, and routinely share outcome metrics with staff.