Nurse Manager

Gracelight Community Health•Los Angeles, CA

5d•Onsite

About The Position

Under the direction of the Director of Nursing, the Nurse Manager (NM) provides leadership and clinical nursing oversight for the health center. In collaboration with the Clinic Operations Manager and Provider Lead, the NM ensures the smooth functioning and daily operations of the health center. The NM oversees clinical processes, workflows, and schedules, and ensures appropriate clinical staffing to achieve excellent patient care. The NM is responsible for direct supervision of all clinical support staff, including staffing, coverage planning, performance management, and competency validation to ensure safe, high-quality care delivery. The NM leads key population health and care coordination functions, including transitions of care, care gap closure, and vaccine management. The NM ensures compliance with clinical standards, regulatory requirements, and quality programs while promoting patient safety and satisfaction.

Requirements

Associate degree in nursing or equivalent required
Active LVN license required
Two to three years of supervisory experience in a healthcare setting required
BLS certification required
Ability to read and interpret documents, such as policies and procedures.
Ability to compose routine reports and correspondence.
Ability to exercise discretion and diligence in carrying out functions of role with problem solving as a central focus.
Proficiency in Microsoft Office and healthcare systems

Nice To Haves

Bilingual English/Spanish preferred
Experience with audits and healthcare inspections preferred
Experience in clinical operations and staff management preferred
Knowledge of managed care practices and payer requirements preferred
Strong clinical leadership and staff development skills
Strong understanding of clinical workflows and patient care processes
Excellent communication and interpersonal skills
Ability to analyze data and drive performance improvement
Strong organizational and time management skills

Responsibilities

Contributes to the success of the health center triad by collaborating with Operations Manager and Provider Lead to ensure alignment and consistency within all departments.
Supports and implements the organization’s vision, mission, and values.
Determines priorities and methods of completing daily workload to ensure timely execution.
Partners closely with the Operations Manager and Provider Lead to ensure efficient and effective health center operations.
Fosters a culture of service excellence, accountability, and patient-centered care.
Provides direct supervision of all clinical support staff within the health center.
Oversees hiring, onboarding, training, and performance management of clinical support staff.
Develops and manages staff schedules to ensure appropriate staffing and coverage at all times.
Ensures all clinical support staff maintain required competencies, certifications, and training.
Establishes and monitors competency validation processes for clinical procedures and workflows.
Conducts performance evaluations, coaching, and corrective actions as needed.
Oversees clinical workflows to ensure safe, efficient, and high-quality patient care delivery.
Assists with maintaining productivity standards and supports providers in delivering effective care.
Addresses patient concerns and escalations to ensure patient safety and satisfaction.
Supports clinical operations during high-volume periods and emergencies.
Monitors and drives closure of care gaps in alignment with quality and population health goals.
Partners with providers and leadership to improve clinical outcomes and quality metrics.
Manages local inventory of vaccines, ensuring appropriate stock levels and regulatory compliance.
Oversees vaccine ordering, storage, handling, and administration processes.
Coordinates vaccine delivery and distribution within the health center.
Ensures compliance with all vaccine-related programs, documentation, and reporting requirements.
Ensures compliance with all clinical protocols, regulatory requirements, and organizational policies.
Participates in audit preparation and maintains audit readiness.
Partners with quality leadership to implement best practices and maintain NCQA standards.
Ensures completion of mandatory staff education, training, and competency assessments.
Maintains ongoing communication with the Director of Nursing and leadership regarding key issues.
Builds strong working relationships with providers and staff to promote teamwork.
Conducts regular staff meetings to communicate updates, policies, and expectations.
Ensures compliance with all organizational policies and procedures.
Practices sound financial stewardship and supports efficient use of resources.
Maintains accurate documentation and records in compliance with organizational standards.
Handles sensitive and confidential information with discretion.
Performs all other duties as assigned.