Nurse Manager Outpatient - Advocate Health Call Center FT (Remote)

American Addiction Centers•Charlotte, NC

1d•Remote

About The Position

This is a full-time, remote Nurse Manager position responsible for Centralized Call Center Operations supporting NC/GA patient access and care teams. The role involves 24-hour responsibility and requires 40 hours per week, Monday through Friday. The Nurse Manager will demonstrate and support a Professional Practice model, ensure compliance with regulations, and function as a team member to achieve unit and organizational goals. Key responsibilities include staff recruitment and retention, professional development, delegation, performing nursing care as needed, patient and family education, performance improvement, policy development, resource allocation, and budgetary oversight.

Requirements

Graduate from an accredited School of Nursing required.
Current RN licensure in appropriate state.
Enrollment in MSN program within 1 year of hire/transfer date and graduation of MSN program required within 5 years of hire.
If undergraduate degree is BSN, a Master's Degree from a health-related program or MBA is acceptable.
BLS required per policy guidelines.
Appropriate professional certification (either clinical or leadership) is required within 1 year of eligibility for professional certification exam.
Must speak and understand English fluently.
Intact sense of sight, hearing, smell, touch.
Finger dexterity.
Critical thinking and ability to concentrate.
Must be able to respond quickly to changes in patient and / or unit/department conditions.

Nice To Haves

Master of Science in Nursing (MSN) preferred.
Previous management experience preferred.

Responsibilities

Continually demonstrates and supports a Professional Practice model that allows nurses to work in collaboration with interdisciplinary partners to achieve high quality patient outcomes.
Ensures that unit operations and employees are in compliance with the Nursing Practice Act, regulatory agency standards, and policies and procedures.
Functions as a team member to accomplish goals and objectives of the unit and the organization, upholding quality management, patient care, and departmental standards.
Assumes responsibility in the recruitment and retention of qualified staff and to ensure appropriate orientation, education, credentialing and continuing professional development of personnel through mutual goal setting and performance evaluation.
Delegates effectively by promoting shared governance, developing and nurturing research to positively affect clinical outcomes.
Performs nursing care, assists with treatments, therapies, procedures, and administers medications as necessary.
Provides and assesses effectiveness of patient and family education.
Participates with performance improvement activities to improve quality of nursing care, promote patient outcomes and provide a cost effective environment for patient care.
Assists in development of policies, procedures and standards reflective of evidence based practice.
Promotes shared accountability for professional practice.
Allocates resources to meet the unit needs.
Responsible for budgetary oversight, and along with staff involvement, accountable to the organization for maintaining a cost effective unit.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program